Culture and Engagement Strategist

Love's • Oklahoma City, OK

5d

About The Position

Welcome to Love's! Our Communications team is seeking a Culture and Engagement Strategist to help shape, strengthen, and sustain our strong organizational culture. This position will be responsible for designing data-driver strategies to strengthen culture, improve engagement and retention, and align the team member experience with the customer promise.

Requirements

• Bachelor’s Degree in human resources, Business or similar field of study preferred
• 3-5 years experience in employee engagement, culture experience, organizational development or HR strategy.
• Experience working in multi-site retail, call center, or operational environment preferred
• Demonstrated experience in designing and scaling engagement or culture programs with measurable impact
• Demonstrated track record of moving strategic projects or initiatives forward with successful completion
• Proficient in Microsoft Office including Excel and HR software
• strong presentation skills
• willingness and ability to learn from other departments
• good verbal and written communication skills
• strong time management skills
• strong organization skills
• can-do attitude
• sense of urgency
• excellent customer service skills
• ability to multi-task
• detail oriented
• ability to exercise independent judgment
• ability to use tact and persuasion under pressure in confrontational situations
• ability to quickly evaluate alternatives and decide on a plan of action
• exceptional follow up skills
• excellent interpersonal skills
• ability to resolve conflicts and diffuse field employee related issues, concerns, etc.
• Requires prolonged sitting, some bending and stooping.
• Manual dexterity sufficient to operate a computer keyboard

Nice To Haves

• HR Certification (SHRM CP/PHR/SHRM SCP/SPHR) preferred
• Experience working in multi-site retail, call center, or operational environment preferred

Responsibilities

• Assess and monitor the state of the organizational culture through data and develop action plans to help further enhance culture
• Leverage data and insights to drive strategies to reinforce the organization’s core values
• Provide thought partnership and best practices to leaders across the organization to build and sustain a strong organizational culture
• Works closely with HR, Communications, Operations and field leadership to align initiatives related to culture and people engagement
• Partner with leadership and cross functional teams to implement culture projects and initiatives
• Translate core values into daily behaviors, leadership expectations, and recognition moments across the organization
• Owns employee engagement and employee listening processes and analytics
• Lead and support Culture change initiatives to match process and technology to support sustained cultural adoption and alignment
• Administer and continuously enhance the enterprise-wide recognition program, ensuring alignment with company values and promoting employee engagement
• Analyze recognition data to identify trends, measure program effectiveness and recommend improvements that further embed a culture of appreciation
• Communicate findings and progress related to cultural and recognition programs to stakeholders
• Drive projects or initiatives by creating project plans, identifying resources, managing project schedules and communicating through the change management process
• Support an inclusive environment and foster a sense of belonging
• Act as a change agent and anticipate cultural impact and needs
• Lead Culture change-management efforts across the enterprise to ensure smooth transition and minimal organizational disruption
• Maintain in-depth knowledge and understanding of organizational and operational procedures to best understand cultural impact
• Requires up to 30% travel, including overnight stays while traveling to store locations
• Other duties assigned as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level