Culture and Employee Experience Lead

Zipline • South San Francisco, CA

14h

About The Position

Zipline is looking for a builder who architects culture—not just supports it. This role owns the moments, systems, and signals that define how it feels to work here, operating at the center of company momentum. The role reports directly into our Operations Executive.

Your mandate: raise the bar on energy, clarity, and connection. You design high-signal communications, run impactful company rituals, and create experiences that align teams and reinforce standards. Employees shouldn’t just feel included—they should feel equipped, focused, and driven to perform.

You partner closely with leaders to translate priorities into clear, actionable messaging and ensure major moments—launches, summits, and celebrations—are executed with precision. You’ll work with People, Brand and Operations to create experiences and artifacts that are distinctive, meaningful, and memorable.

This is a service role with teeth: you build the cultural infrastructure that helps teams move faster, think bigger, and do the best work of their careers.

Requirements

• 5+ years in internal communications, culture, or employee experience roles
• Exceptional ability to distill complex ideas into clear, actionable communication
• Experience designing and executing company-wide events and cultural programs
• Strong editorial judgment and concise, high-quality writing skills
• Operational rigor—able to build systems, manage workflows, and deliver consistently
• High taste and sound judgment in crafting meaningful, high-impact experiences
• Comfort in fast-paced, ambiguous environments where structure must be built

Responsibilities

• Build and run communication rhythms that keep teams aligned on priorities and decisions
• Translate leadership updates into clear, concise messaging that cuts through noise
• Showrun company-wide events and key milestones with high quality and intent
• Design and evolve rituals that reinforce accountability, standards, and connection
• Partner with leaders on launches, org changes, and critical initiatives to maintain momentum
• Launch an employee recognition program
• Partner with the brand team to design and launch a Zipline merchandise platform for employees and the public
• Audit and refine existing channels and traditions—eliminate low-signal, scale what works
• Support onboarding and employee voice survey workstreams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees