Cultural Arts Event Specialist I

City Of Roswell•Roswell, GA

35d•$16 - $18

About The Position

The purpose of this classification is to provide support functions for Recreation Facilities and Staff. Work involves opening/closing of facilities, communication via phone and email, light cleaning, assisting with room set-ups and takedowns and assisting with scheduled activities and programs. Employee is also responsible for screening and independently handling a variety of routine inquiries by telephone and in person. Employee must exercise independent judgment, discretion, and initiative in completing assignments. Employee must also exercise considerable tact and courtesy in frequent contact with the general public.

Requirements

Ability to learn, comprehend, and apply all city or departmental policies, practices, and procedures necessary to function effectively in the position.
Ability to read, review, prioritize, and analyze master schedules and other documents. Includes determining time management of when to complete needed tasks with multiple deadlines.
Ability to operate, maneuver, and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Ability to exercise independent judgment to apply facts and principles to resolve problems.
Ability to exercise judgment, decisiveness, and creativity in situations when needed.
Ability to consistently arrive on time and properly execute the duties of the job.

Nice To Haves

Experience or education is preferred, which provides the necessary knowledge, skills, and abilities for this job.

Responsibilities

Acts as the staff representative of the Cultural Arts Division, providing direct support to the immediate program, event, or performance.
Greets and directs visitors to appropriate locations, records/relays messages, and responds to requests for service/assistance.
Performs customer service functions in person, via email or by telephone; provides detailed information or assistance regarding department/division services, activities, fees, or other issues; develops, receives and/or disseminates forms/documentation; responds to higher-level questions/complaints, and refers complaints/problems to appropriate personnel.
Performs opening and closing procedures at relevant event sites throughout the City, following set procedures for setting up and securing the building, room, or job site at the beginning and end of each event.
Integrates and interprets various schedules, calendars, attendance records, incident/accident reports and other documents necessary in adhering to City policies.
Serves as liaison between staff members, performers, production team, the public or other individuals or organizations for the distribution and receipt of routine information; Conveys information to appropriate department personnel.
Assists in monitoring the safety, cleanliness, and comfort of participants by ensuring compliance with all applicable codes, laws, rules, regulations, standards, policies/procedures, and initiates any actions necessary to correct deviations or violations.
Operates a personal telephone, general office equipment, email/internet/apps, or other equipment as necessary to complete essential functions.
Communicates with supervisor, employees, volunteers, contractors, vendors, customers, the public, community organizations, and other participants as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Monitors inventory of department supplies and forms; ensures availability of adequate materials to conduct work activities.
Maintains confidentiality of departmental documentation and issues.
Presents a professional and positive attitude in public discourse regarding the City, City programs, and other employees.
Performs other related duties as required.