Cultural Ambassador I (PRN)

UVA Health Northern Virginia & Culpeper•Manassas, VA

15h

About The Position

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience. As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day. The Cultural Ambassador I provide a variety of customer service duties, including support, interpretation, and acting as a cultural broker to help create a positive patient experience for non-English-speaking patients, family members, and visitors.

Requirements

High School Diploma or GED required.
Minimum of 0-2 years of experience in a foreign language medical interpreter healthcare role. Refer to the Life Support Training Policy for additional details.
National Board of Certification for Medical Interpreters (NBCMI) or Certified Healthcare Interpreter (CHI) preferred.
Proficient in the use of computer software, including the Microsoft Office suite or similar.
Ability to effectively communicate with all levels of authority.
Successful completion of the 40-hour “Bridging the Gap” course.

Nice To Haves

Associate’s Degree preferred.
N/A

Responsibilities

Communicates effectively to meet the needs of all internal and external stakeholders.
Provide face-to-face medical interpretation primarily for patients, family members, and visitors.
Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
Reviews processes, identifying and recommending opportunities for improvement.
Actively participate in identifying opportunities to improve the experience for patients and guests.
Participate in community engagement events, as needed.
Actively participates in identifying areas of opportunity to improve the experience for patients and guests.
Provides cultural information to facilitate support for a treatment plan.
Ensures that information about the patient's outpatient services, hospitalization (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments, and Health Care Education) is accurately communicated.
Communicate effectively to meet the needs of all internal and external stakeholders.
Respond quickly to irregular and emergency requests.
Maintain confidentiality in all matters related to patient care and visitor issues.