Culinary Training & Support Specialist

The Goodman Group•Chaska, MN

12h

About The Position

The Culinary Training & Operations Specialist supports dining operations across Assisted Living (AL) and Skilled Nursing Facility (SNF) communities by providing hands-on training, operational support, and technology implementation guidance. This role ensures that front of house and back of house teams consistently deliver high quality service, exceptional food presentation, and a dining experience aligned with organizational standards. front of house and back of the house teams consistently deliver high quality service, exceptional food presentation, and a dining experience aligned with organizational standards. This position reports to the National Director of Culinary Operations.-of-house and back-of-house teams consistently deliver high-quality service, exceptional food presentation, and a dining experience aligned with organizational standards.

Requirements

Strong understanding of AL and SNF food service operations and regulatory requirements.
Ability to train, coach, and motivate diverse team members.
Strong communication, organization, and problem-solving skills.
Ability to make independent decisions while maintaining alignment with organizational standards.
Bachelor’s degree in culinary arts, or equivalent.
Certified Food Protection Manager certification and or applicable state certification requirements or willingness to obtain within 2 months.
Must meet all applicable state and federal requirements for healthcare dining operations.
Extensive travel will be required for up to 3 weeks a month minimum.
Must be able to frequently lift/carry 30 lbs. and occasionally lift/carry 50 lbs. at times.
Must be able to frequently push/pull up to 30 lbs. and occasionally push/pull up to 50 lbs.
Bending/twisting/stooping
Reaching at or below the shoulder
Frequently standing or walking
This position will require extensive travel, walking, standing, etc.
Execute tasks independently.
Ability to express yourself clearly and effectively.

Nice To Haves

Prior experience in senior living, healthcare dining, or hospitality training is strongly preferred.

Responsibilities

Training & Coaching – Front of House (FOH) Provides comprehensive training for servers and other FOH personnel to ensure exceptional service execution.
Coaches FOH team members on hospitality best practices, service standards, workflow efficiency, and resident engagement.
Supports onboarding and continuous competency development for all FOH roles.
Supports culinary mentorship program development.
Back of House (BOH) Support & Quality Assurance Works in collaboration with Culinary Director and BOH employees in proper food preparation in alignment with approved menus, recipes, and nutrition guidelines.
Ensures food presentation meets high-quality standards and aligns with organizational expectations.
Conducts routine kitchen walkthroughs to identify training needs, food safety concerns, and opportunities for operational improvement.
Partners with culinary leaders to reinforce systems that promote consistency, quality, and compliance.
Technology Rollout, Support, & Training Assists with the implementation, training, and ongoing support of culinary and dining-related technologies (e.g., menu platforms, ordering systems, production tools).
Ensures FOH and BOH teams understand and effectively use assigned technology to support workflow and service quality.
Communicates updates, provides troubleshooting support, and reinforces proper usage of digital tools.
Resident Satisfaction Monitoring Monitors resident satisfaction through direct feedback, observation, and formalized survey tools.
Collaborate with community leadership, Regional Directors of Culinary Operations and National Director of Culinary Operations and Sales to identify trends, address concerns, and implement service improvements.
Uses resident feedback to reinforce service standards and adjust training priorities for FOH and BOH teams.