Culinary Systems Manager - Dollywood Theme Park - Exempt

All Career•Pigeon Forge, TN

15h

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Culinary Systems Area Manager who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Culinary Systems Area Manager will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Culinary Systems Area Manager is responsible for the governance, maintenance and training activities, of the Food & Beverage Division point of sale (POS) and inventory systems. in addition to serving as a Subject Matter Expert (SME) for the designated properties. This role will manage and coordinate operational needs including training, data entry, reporting, analyzing, inventory, etc. to ensure people, processes and systems are functioning at high levels and minimized downtime. This role also will enable operating teams to maximize all benefits, financial, reporting and other, of the Food & Beverage Technology Systems. This role also represents and is the liaison for the Food & Beverage division in communication with related divisions including finance, IT, marketing and merchandise. This role may also support additional properties and enterprise-wide initiatives as requested. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

College degree required.
Bachelor’s degree in related fields such as business administration, IT or hospitality preferred
Minimum 2 years of experience of managing projects
Minimum 2 years’ experience with point of sale and/or inventory systems including reporting and analysis
Proven experience with common office software such as Microsoft Office or other comparable software
Proven track record of balancing technical and business acumen
Exceptional oral and written communication skills to effectively communicate technical issues with a wide range of non-technical audiences, including end users, technical staff, vendors, department management, and senior management
Ability to interpret a variety of technical instructions, and deal with several abstract and concrete variables.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Driver's license and acceptable driving record required
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Able to wear all PPE as required
Able to work in all chemicals/detergents utilized in the area.
Must be able to lift 30 lbs with or without a 2-person lift.
30+ lbs requires a 2-person lift
Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training
Must be able to work and tolerate temperatures ranging from 0 to 120 degrees
Must comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling Procedures
Must be able to complete daily, weekly, and monthly paperwork.
Reading and comprehension to understand recipes, menus, COS, P&L’s, budgets, transfers, schedules, policies, procedures, written communications, and vendor bids and contracts
Making correct decisions based on analyzing information
Operating Point of Sale System to assist and train new employees
Operating various culinary equipment to assist and sufficiently serve guests and train employees
Ability to tolerate noise in work environment

Responsibilities

Manages, performs and/or coordinates functional and data entry activities related to Food & Beverage Technology Systems for the designated properties to ensure accurate and timely data including the following tasks:
Enters and maintains Prep and POS recipes for designated properties
Creates and maintains sales location POS screens for designated properties
Enters and maintains entitlements, stored value, discounts programs, passholder programs, and other Food & Beverage related programs
Monitors, adjusts and ensures accurate retail pricing, costing, units, conversions and valuations
Audits and governs F&B and Retail Revenue Systems data
Leads and supports the enterprise for software upgrades, enhancements, and new/updated application rollouts, as directed
Supports the launch of additional Food & Beverage technology rollouts such as mobile ordering, kiosk ordering and additional platforms to enhance the guest experience
Supports, manages, maintains and/or coordinates, in conjunction with related divisions, all Food & Beverage Technology supply requirements for designated properties including hardware, scanners, terminals, card readers, kiosks, tablets, etc. to ensure operational teams are functioning at a high capacity and minimizing downtime
Troubleshoots and represents the Food & Beverage division as it relates to Food & Beverage technology and its interface with other software applications including ticketing, finance, vendor software, etc. to ensure minimized downtime, timely remediation and ongoing support
Fields and troubleshoots POS and Inventory Technology related ops end-user issues
In conjunction with enterprise guidance, govern Food & Beverage division data and data rules, ensuring ongoing credibility and effectiveness of data
Generates and provides Food & Beverage sales, inventory and related reporting and analysis to property
Uses data and analytics to provide usable data to operators as requested and/or administers auto-generated reports
Provides support for reporting and analytics as it pertains to cash handling and cash management within the Food & Beverage technology software
Supports all enterprise level inventory procedures and processes as required during period end and cycle counts
Provides leadership throughout inventory process and month end close including variance reports, valuation reports, sales and COGS reports to aid in timely and accurate month end closing
Supports vendor integration and ongoing vendor maintenance as it relates to integrating new vendors, troubleshooting existing vendor integrations, maintaining bid sheets and vendor bids and related activities
Provides Operator End-User support for designated properties as related to POS and Inventory System
Responsible for leading division compliance and training on PCI requirements
Management reserves the right to change and/or add to these duties at any time