Facilities Maintenance Supervisor - Dollywood Theme Park - Exempt

All Career•Pigeon Forge, TN

18h

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Facilities Maintenance Supervisor who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Facilities Maintenance Supervisor will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Facilities Maintenance Supervisor manages, develops, and implements strategies following company policies and procedures ensuring the efficient maintenance of all Dollywood Parks & Resorts assets and infrastructure in compliance with state and federal regulations. Responsible for the daily scheduling and workload of the resort’s facility maintenance team. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

High school diploma or GED required/College Degree preferred
Minimum of five years’ experience in capital planning, construction contract negotiation, and project supervision with annual projects of at least $2MM preferred
Minimum of five years’ experience overseeing maintenance of theme park major attractions, or similar industrial experience preferred
Minimum of five years’ experience supervising at least 4 direct reports with demonstrated servant leadership skills including motivating, coaching, counseling, leveling, conducting disciplinary actions, and providing positive feedback
Must have a valid TN Driver’s License with current automobile insurance and be able to drive company vehicles as required
Must successfully complete a background check including motor vehicle and pre-employment drug screen
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently with creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to communicate effectively with Hosts and Guests using approved methods of communication
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Able to work outdoors
Able to work comfortably at heights up to 60ft

Nice To Haves

College Degree preferred
Minimum of five years’ experience in capital planning, construction contract negotiation, and project supervision with annual projects of at least $2MM preferred
Minimum of five years’ experience overseeing maintenance of theme park major attractions, or similar industrial experience preferred

Responsibilities

Daily supervision of maintenance senior techs and hosts following company policies and state/federal regulations
Ensure appropriate maintenance of Dollywood equipment and rental equipment
Able to troubleshoot and come up with maintenance solutions
Complete work requests, work orders, special projects, P&L reviews, development and implementation of applicable PER's and budgets as approved
Develop and coach maintenance hosts to meet required goals while focusing on consistent improvement
Effectively and efficiently utilizing resources to ensure that completion dates and budget or allocation targets are attained
Ensure proper scheduling of employees and job assignments; fill in when necessary
Identifies staff development and training needs to grow professionally and assume greater responsibilities and ensures that training is obtained
Assist in ensuring appropriate maintenance for all buildings, walkways, fences, and related utility infrastructure outside of day-to-day operating needs
Ensure training of new hosts, resulting in understanding and compliance to their safety responsibilities and the Dollywood Company Safety Program
Maintain organized documentation of work performed and recommended maintenance
Ensure preventive maintenance programs and inspections are completed within a timely manner
Maintain strict confidentiality and judgment regarding privileged information
Practice Servant Leadership Management that ensures all employees are treated fairly and provides them with the information, training, encouragement, respect, discipline, and resources to do their jobs
Ensure that all new construction or modification of existing property is completed in accordance with engineering blueprints, architectural drawings, and artist renderings
Management reserves the right to change and/or add to these duties at any time