Culinary Safety and Training Specialist - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

5d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Culinary Safety and Training Specialist who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Culinary Safety and Training Specialist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Culinary Safety & Training Specialist is responsible for working with the Culinary Safety & Training Team on the training and education of all new and current culinary hosts and safety trainers. This includes but is not limited to General Safety Training and Culinary Safety Training in a classroom setting, computer-based learning, and on-the-job training. This will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company. Each Culinary Safety & Training Lead will focus primarily either in training or safety responsibilities, however there will be overlaps. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 18 years of age
High school diploma or equivalent required
Previous public speaking and presentation experience required
At least 1 year of training, adult learning, or education experience preferred
Bi (Spanish) or multi-lingual speaking, reading, and writing preferred
Must be able to pass ServSafe Manager Certification Program within 90 days of hire
Proven experience with common office software such as Google Drive, Microsoft Word, Powerpoint, Outlook, Excel, etc.
Must successfully complete a post-employment offer background check and drug screen
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Be a role model in the areas of attitude, enthusiasm, attention to detail, adherence to policies, and concern for both Guests and Hosts
Embraces efforts and models behavior around Great Place Six (GP6); creates a Great Place to Work for Great People
Ensures a positive work environment for all hosts with high levels of engagement and job satisfaction
Ability to tolerate stress and maintain a calm atmosphere and composure in a hectic environment and under tight time constraints
Proven skills in time management, short- and long-term planning and strong organizational skills to be able to coordinate multiple tasks
Ability to adapt and lead change
Self-motivated and disciplined
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must have strong conflict resolution skills
Must be detail oriented and maintain a high level of accuracy
Must be enthusiastic and able to establish a climate in which others are motivated to succeed
Able to comprehend instructions and retain information
Able to perform duties consistently with creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Able to maintain a low stress level
Able to sit, stand and walk; climb and descend indoor and outdoor stairs
Able to move, bend, stoop, kneel, reach, twist
Able to lift 30 lbs with or without a 2-person lift. 30+ lbs require a 2-person lift
Above average memory retention and recall

Nice To Haves

At least 1 year of training, adult learning, or education experience preferred
Bi (Spanish) or multi-lingual speaking, reading, and writing preferred

Responsibilities

Instructs/Facilitates the annual training classes for general safety training, food safety training, and culinary department policies and procedures for all hosts, leaders, chefs, managers, and directors
Conducts training sessions and/or hold culinary safety trainers responsible for completing regular audits on all areas and completing applicable safety documents to include authorized operator forms, safety critical checklists, Safety Focus Points, Check 5, and monthly safety topic paperwork to ensure compliance
Manages the safety trainers in culinary locations, including holding regular safety trainer meetings, audits of the monthly safety program, and paperwork audits of all authorized operator signoffs for all culinary hosts
Supports the Safety & Training Team with special projects
Assists the Culinary Safety Coordinator in the oversight of the culinary safety program ensuring 100% compliances and consistencies throughout the division
Coaches and develops culinary hosts and safety trainers
Provides verbal and written communication for necessary training classes
Completes and files retention records for all hosts
Provides office support as required, including taking messages, receiving visitors, filing records and assisting hosts as needed
Be an active participant in safety issues relating to personal safety and the safety of fellow hosts and guests
Audits hosts for training purposes, including coaching and praising as necessary; this includes but is not limited to observations, paperwork audits, quizzing, etc
Takes immediate corrective action to prevent unsafe work conditions and practices, and coordinate with leadership on corrective action as necessary
Management reserves the right to change and/or add to these duties at any time