Mid Cities True TX BBQ - Culinary Lead - Full-Time

HEB•Euless, TX

17h

About The Position

As a Culinary Lead in an H-E-B Restaurant, you'll lead and provision a well-run, well-maintained, well-stocked kitchen, while providing superior customer service. You'll perform supervisory responsibilities in absence of the Manager, such as training and developing Partners. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Requirements

Minimum age 18 (mandatory)
Culinary certification, or equivalent combination of culinary training / related experience
2+ years of experience in commercial food service
Experience in food preparation and equipment
Certification as a Food Service Manager
TABC AST certification (to sell on premises)
Comprehensive culinary knowledge
Understanding of nutritional values, ingredients, and cooking processes
Advanced communication, interpersonal, and customer service skills
Advanced culinary / food processing skills
Advanced culinary math skills for recipe conversion
Advanced organization and planning skills
Strong reading / writing skills
Ability to lead a restaurant function, and other Partners
Ability to resolve problems (e.g., customer feedback, etc.) quickly and effectively
Ability to execute high-volume production
Ability to maintain efficient operations and troubleshoot equipment malfunctions
Ability to supervise, train / cross-train kitchen staff
Ability to use H-E-B systems, including food safety, inventory, purchasing, and planning tools
Function in a fast-paced, retail environment
Work extended hours and / or rotating schedules
Safely maneuver around moving mechanical parts
Constantly reach at waist, grasp
Frequently be exposed to fumes or airborne particles, and toxic or caustic materials
Frequently stand, walk, push/pull with arms
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, twist, pinch, perform fine motor movements
Occasionally be exposed to wet, cold, heat, ambient temperatures, and loud noise
Demonstrate the ability to lift 80 lbs, and manage in excess of 80 lbs with a team lift

Responsibilities

Builds strong relationships with customers in varying situations
Provides work direction, training; directly supervises Partners
Trains Partners on recipe execution, food safety, compliance, sanitation, equipment operation, etc.; serves as conduit of communication for management
Works with Manager at peak times; performs closing duties as needed; may serve as backup to management
Assists in inventory control and purchasing duties
Assists in technical areas, and with catering orders, as needed
Ensures back of house team assists with catering orders, when needed
Provides internal customer service; models a sense of urgency related to accuracy, speed, and food freshness
Addresses complaints; resolves problems in a way that builds relationships
Performs back of house duties frequently; may assist in multiple cooking venues
Performs front of house duties (including order-taking, payment, and customer service) in a proficient manner
Performs other duties as assigned
Ensures compliance with department Store and standard operating procedures
Ensures proper handling and temperature integrity of all ingredients, product, and equipment
Ensures temperature logs are accomplished; ensures fresh product hold times are maintained
Ensures cleanliness / sanitation of floors, storage / food prep areas, and equipment