Mid Cities True TX BBQ - Front of House Lead - Full-Time

H-E-B, L.P.•Euless, TX

About The Position

H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31 billion. We're known to lead the way with creative new concepts, and now we're in the Restaurant & Bar business, combining exceptional food and outstanding service for a distinctive, yet familiar neighborhood dining experience. As a FOH Lead, you'll ensure front of house Partners provide positive and memorable service while taking guest orders, preparing drinks, delivering food, and maintaining cleanliness. You'll perform supervisory responsibilities in the absence of the Manager, directing Partners during your shift, and training / developing Partners. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... ability to train your team to provide superior customer service? HEAD FOR BUSINESS... know-how to sell Restaurant offerings to increase sales? PASSION FOR RESULTS... drive to work in a fast-paced environment, while handling guest feedback with a smile?

Requirements

Minimum age 18 (mandatory)
Experience in restaurant leadership
Expert customer service / communication skills
Basic culinary knowledge
Strong reading, writing, and math skills
Strong computer skills (MS Office, internet)
Organization and planning skills
Ability to lead a restaurant function, and other Partners
Ability to handle guest feedback and resolve problems effectively
Ability to maintain a smile, even when balancing multiple priorities
Function in a fast-paced, retail environment
Work extended hours and / or rotating schedules
Safely maneuver around moving mechanical parts
Constantly reach at waist, grasp
Frequently be exposed to fumes or airborne particles, and toxic or caustic materials
Frequently stand, walk
Frequently be exposed to wet and cold conditions
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction
Occasionally be exposed to heat, ambient temperatures, and loud noise
Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs.

Nice To Haves

Experience in an H-E-B Restaurant (preferred)
Experience in restaurant Point of Sale (POS) systems (preferred)
Completion of Alcohol Seller Training / Cash Handling training upon hire
Understanding of nutrition values and ingredients (preferred)

Responsibilities

Provides work direction; directly supervises Partners; serves as conduit of communication for management
Trains Partners on customer service, compliance, food safety, sanitation, equipment operation, etc.
Works with manager at peak times; performs closing responsibilities when needed; may serve as backup to Manager
Assists in inventory control and purchasing duties, and in technical areas, as needed
Performs front of house service duties, as needed
Provides superior customer service; promotes a safe environment for all guests through responsible serving; answers customer questions; assists with menu / beverage selections, including alcoholic beverages
Provides detailed information of menu items and specials, and beer and wine
Addresses complaints; resolves problems for guests / Partners in a way that builds strong relationships
Merchandises products effectively; uses suggestive selling techniques to meet customer needs and build department sales
Performs front of house Partner duties frequently
Performs back of house duties proficiently, as needed, including food preparation, plating, and ingredient ordering
Ensures compliance with TABC regulations
Ensures compliance with department and Store standard operating procedures
Ensures logs are completed for area of responsibility (e.g., temp / 86 logs)
Ensures cleanliness / sanitation of sales floor, display cases, prep areas, and equipment