CTY Education Program Manager (Academics & Student Life)

Johns Hopkins University•Baltimore, MD

41d•$48,000 - $84,100•Hybrid

About The Position

Founded in 1979, the Johns Hopkins Center for Talented Youth (CTY) is a center for innovation dedicated to advancing the field of gifted education through research on testing, programs, and other supports for advanced learners. On the premise that advanced learners come from every community and every demographic, we aim to understand and inform how these students need to be nurtured to achieve their full potential as learners and global citizens. CTY also runs in-person and online academic programs for bright learners to cultivate a community of advanced learners and connect students in and outside the classroom. We are seeking a CTY Education Program Manager to support the development, planning, and execution of academic experiences for advanced learners that are rigorous and novel for CTY students in content or approach and foster a fun peer community. Student experiences vary in length and modality (in-person residential, in-person day, virtual, hybrid). CTY Education Program Managers have a primary assignment but are expected to support activities across the Academic Programs unit. The CTY Education Program Manager position is generalist in nature and functions in a heavily matrixed and collaborative environment. Responsibilities are tied both to a specific set of program experiences or courses and to matters common to all program experiences. Education Program Managers are supervised by a CTY Senior Education Program Manager. Responsibilities may include providing on-location oversight of a program in session during the summer and supervising a set of online courses during the academic year and/or summer. Work activities vary based on project demands and program needs. The Education Program Manager may be asked to fill in for colleagues or casual instructors or other casual staff when needed, particularly if there are vacancies due to emergencies. Recruitment of program casual or limited staff, including requisition management and interviewing candidates, is a significant responsibility for all Academic Programs management staff.

Requirements

Bachelor's Degree.
Two years of experience teaching college or pre-college, residential life, professional camping, or other relevant academic administrative functions.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Ability to manage a high volume of work and multiple priorities
Ability to manage seasonal variations productively and efficiently in types of tasks and work volume.
Ability to manage accountability of self and others in a matrixed environment with multiple functional supervisors or project leads.
Problem-solver, proactive in addressing challenges, escalates issues appropriately.
Strong professional judgment, character, and integrity.
Strong leadership skills.
Excellent oral, written, and interpersonal communication skills.
Excellent customer service skills.
Demonstrated commitment to diversity, equity, and inclusion.
Experience with online educational technology, such Microsoft Office 365 / Teams, Zoom, etc.
Experience managing and motivating a diverse hybrid workforce.
Computer literate; ability to learn and use multiple applications and platforms.
Ability to travel to domestic out-of-state and/or international program locations and live on site.
Ability to be on call at nights and weekends while programs are in session.
Candidates must be authorized to work in the US and be physically located in the US when interacting with students, whether in person or online.
The successful candidates for this position are subject to a pre-employment background check. All employees participating in or serving children in university programs must participate in mandatory Child Abuse Prevention online training on the appropriate conduct around children, protecting children from abuse and neglect, and reporting of known or suspected child abuse and neglect.

Nice To Haves

Master's Degree.
Classroom teaching experience.
Experience working with advanced learners or coursework / training in gifted education.
Experience working in a residential education setting.

Responsibilities

Support the Senior Education Program Manager in assuring that CTY delivers a high-quality program experience for students and staff across modalities, one that runs smoothly logistically and aligns with CTY's core values, including diversity, equity and inclusion.
Manage a set of online courses during the academic year and/or summer.
Oversee, monitor, and ensure the quality of instruction.
Develop and/or deliver training as assigned.
Be available to support instructors at the start of their synchronous sessions.
Observe synchronous class meetings and monitor instructor activity in asynchronous courses. Provide regular and timely feedback to instructors: address any problems and provide praise for particularly creative or innovative approaches.
Provide support to students and families on course placement.
Respond appropriately to students having significant issues in class.
Respond appropriately to family concerns about their students' experience.
Support the development of new courses across modalities and review and enhance educator course guides. Roles with regard to course development include writing courses as an individual contributor and/or supervising casual staff engaged in course development.
Work on site, at one or more in-person summer program locations. The minimum time on site during the summer is three residencies, 5-10 days each. More time may be required in extenuating circumstances, up to the entire duration of the program (7 weeks). Meals and lodging on site, as well as travel, are covered by CTY.
Be on call at all times during in-person program operations, whether on or off-site, to assist with addressing concerns and handling emergencies across all aspects of the program.
In close consultation with the Senior Education Program Manager, provide guidance on policy and procedural questions and ensure compliance with all laws and regulations applicable to program modality and location.
Participate in the evaluation of job performance of casual staff to determine eligibility for continued employment or rehiring.
Participate in hiring staff across the Academic Programs Unit in collaboration with CTY HR staff.
Responsibilities include interviewing and managing one or more requisitions.
Communicate with constituents: families, students, casual site staff, host sites, and vendors.
As an individual contributor or by serving on project teams and committees, complete responsibilities as assigned in a range of program areas.
Participate in continual improvement processes across the Academic Programs unit.
Develop, document, and refine standard operating procedures for program delivery.
Stay abreast of developments in relevant fields.
Support or participate in research efforts of the organization.
Provide service to CTY and the University through participating in occasional CTY- or University-wide projects. For example, serve a term on the DEI@CTY Staff Council.