CTI Process Management - Governance Lead

Bank of America • Richmond, VA

8d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: This job is responsible for driving disciplined execution of internal controls and operational excellence within Core Technology Infrastructure's (CTI) process governance function. This position will be responsible for leading the governance function within CTI Process Management, with a specific focus on overseeing changes to the Single Process Inventory (SPI) and ensuring alignment with Enterprise Process Management (EPM) and Global Compliance and Operational Risk Management (GCOR) policies, standards, and applicable regulatory requirements.

Requirements

• 3+ years of experience in the Audit, Compliance, or Risk function of a large financial services company, multi-national company, public accounting firm, or with a regulatory agency with strong track record of success and demonstrated progression in complexity of assignments.
• Strong knowledge of the Single Process Inventory
• Strong communication skills, including the ability to communicate complex ideas in a clear and concise manner
• Individual with desire to learn and teach others, high energy, positive attitude and be a thought leader
• Excellent interpersonal, oral and written communication skills, ability to effectively challenge and influence and strong attention to detail and accuracy
• Exceptional analytical and critical thinking abilities; Able to develop and convey a point of view
• Able to explicitly and visibly manages risk and assess tradeoffs when making business recommendations
• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Nice To Haves

• Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude.
• Able to thrive in a dynamic team environment
• Highly motivated self-starter with ability to prioritize work and complete assignments within time constraints and deadlines
• Communicate complex governance changes through clear documentation, visuals, and stakeholder-friendly presentations
• Foster collaboration across relationship engagement, change and delivery operations, and governance teams to ensure seamless change execution
• Strategic thinker with a bias for action and a passion for operational excellence

Responsibilities

• Lead governance routines for SPI changes, ensuring compliance with EPM and GCOR Management policies and standards.
• Drive internal control discipline across CTI Process Management, promoting operational excellence.
• Partner with infrastructure operations teams to embed governance into technical domains and process execution.
• Conducts and coordinates quality assurance reviews and escalate risks or control gaps.
• Maintain documentation and reporting to support audit readiness and regulatory compliance.
• Serve as a subject matter expert in governance, risk management, and infrastructure operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees