CTERA Remote File Service Engineer

NTT America•Austin, TX

35d

About The Position

We are currently seeking a CTERA Remote File Service Engineer to join our team in Austin, Texas (US-TX), United States (US). Must be a US citizen or Green card holder to proceed with applying. Please also know a an FBI CJIS Background check is administered every 12 months. Overview: We are seeking an experienced and proactive engineer to provide support for our CTERA Remote File Service deployed in customer locations and synchronized with AWS. This role is responsible for the comprehensive support and administration of the CTERA Remote File Portal Application and database, hosted on AWS storage, as well as supporting CTERA edge devices located across multiple on-premises locations. You will ensure seamless connectivity and reliable remote file access for end users, troubleshooting issues across cloud and on-prem infrastructure. This engineer must also be capabile of designing and implementing a migration of CTERA to Azure Files

Requirements

6+ years hands-on experience with AWS or Azure services
Must have CTERA Enterprise File Services (Cloud and Edge devices) experience
Familiarity with remote file access, synchronization, and cloud-to-edge file gateway architectures
Experience managing and troubleshooting hybrid network connections (Internet, VPNs, MPLS)
Experience with monitoring tools, ticketing systems, and documentation best practices
Certification in AWS or Azure Cloud: such as Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104),AWS Certified Cloud Practitioner, Associate AWS Certified Solutions Architect

Nice To Haves

AWS/ Azure Certified Solutions Architect
Experience with enterprise storage platforms and file services
Prior experience supporting distributed teams or multi-site infrastructure
Strong problem-solving skills and customer-oriented attitude
Bachelor's degree in Computer Science, Information Technology, or a related field.

Responsibilities

CTERA/AWS Cloud Support: Administer and support the CTERA Remote File Portal Application and its associated database hosted on AWS EC2 instances
Manage and monitor AWS EBS volumes, EC2 instances, and S3 storage integrated with the CTERA solution
Conduct regular maintenance, upgrades, backups, and patching of the application and database
Perform AWS resource optimization and security hardening as required
CTERA Edge Device Support: Provide operational support for CTERA edge devices deployed in multiple on-premises environments
Facilitate and troubleshoot file synchronization, caching, and remote access issues between edge devices and AWS cloud storage
Monitor health, connectivity, and performance of edge devices, performing remote or onsite intervention when needed
Support onboarding and configuration of new edge devices for end users
Connectivity & Network Support: Ensure stable and secure connections between edge devices and AWS cloud via public internet and dedicated connections such as MPLS
Troubleshoot network issues affecting file access and synchronization
Collaborate with network teams to resolve latency, throughput, or configuration challenges
End User Support: Act as point of contact for end users and IT teams for queries or problems related to remote file access
Provide resolution to tickets involving both cloud and edge device services
Document common issues and resolutions, maintaining updated runbooks and user guides
Monitoring, Reporting, & Documentation: Implement monitoring for cloud resources, application metrics, and edge device status
Generate reports on service performance, file access metrics, incident response, and usage
Maintain thorough documentation for configuration, processes, troubleshooting steps, and incident history
CTERA to Azure Files migration design
Act as the lead designer of a migration architecture to migrate CTERA files to Azure Files
Document the technical architecture design for consumption by Cloud Engineers and architects
Provide training/handover to Azure cloud engineers to support existing CTERA environment