Agilent is dedicated to inspiring and supporting discoveries that enhance the quality of life. We provide life science, diagnostic, and applied market laboratories around the globe with instruments, services, consumables, applications, and expertise. Our solutions empower customers to obtain the answers and insights they need to excel in their work and positively impact the world. For more information, visit www.agilent.com . We foster a diverse, inclusive STEM environment where all genders are encouraged to contribute, thrive, and advance. Join our team providing remote diagnostics and technical support to customers worldwide. You'll assist with technical issues, analyze customer situations, and deliver effective resolutions. As a Remote Service Engineer in the Online Technical Support department, you will provide remote post-sales support to customers and field personnel using remote diagnostic tools. You'll deliver timely problem resolution, support Agilent's portfolio through proactive measures, and identify revenue opportunities through customer interactions. As an Associate Online Technical Support Engineer, you will support customers with Gas Chromatography, Liquid Chromatography, or Spectroscopy Instrumentation, providing hardware, software, and application assistance for Agilent's analytical products. You'll route complex requests to appropriate teams and deliver prompt, informed first-contact resolutions as part of a world-class support group. This position is based at Agilent's Wilmington, DE, location. We provide English-language support to customers across the U.S. and Canada. Knowledge of French is a plus but not required. The candidate for this position will be located in either Delaware or Canada, and relocation is not available at this time.