CSS Staff Member

Santa Clara University•Santa Clara, CA

1d•$25 - $30

About The Position

As part of the Division of Student Life, Campus Safety Services (CSS) collaborates across divisions and departments to support a diverse and inclusive University community in a manner that fosters safety and belonging, and that encourages student learning and success. CSS operates 24/7/365, serving the community of students, faculty, staff, alumni and University guests. CSS staff are collaborative partners in implementing the Jesuit commitment to cura personalis with all members of our community, particularly with regard to the holistic formation of our students. The Staff Member is a member of the CSS team that builds community by maintaining a safe, secure and respectful campus environment. Staff Members are unsworn, unarmed security, safety and service personnel. The ideal candidate is service oriented, has strong situational awareness and is respectful and adaptable. Staff Members respond to calls and provide information to individuals seeking inquiries; patrol assigned areas by foot, bicycle or mobile vehicle; enforce university, state and local policy and regulations; investigate and respond to hazards; prepare incident reports and perform a wide range of administrative duties. Candidates must demonstrate: skills in working as part of a diverse team; skills in establishing and maintaining cooperative working relationships with department members, neighboring agencies, and the campus community; a strong commitment to cultural, gender, racial, and other aspects of diversity; ethics and integrity; and a strong understanding of and commitment to community-oriented service and safety.

Requirements

Maintain cooperative working relationships in a diverse environment connect and build trust and promote good public relations and customer service.
Maintain a respectful demeanor and composure under sometimes highly stressful conditions and demonstrate good decision making under rapidly changing conditions.
Use authority fairly and equitably.
Possess strong interpersonal skills with ability to work with all levels of personnel and the general public in a respectful and effective manner.
Must have exceptional written/oral communications, organizational and time management skills and be able to work alone or with groups of people for long periods of time both indoors and outdoors.
Ability to understand and carry out verbal and written instructions and prepare accurate and clear information for comprehensive report preparation.
Basic computer skills required.
Ability to read maps and provide directions when needed.
Abilities to work independently, exercise good judgement, and maintain a positive attitude.
Flexibility and willingness to work various hours and days; the position requires 12-hour shifts and may include work on nights, weekends, and holidays.
Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as a commitment to and demonstrated skills, knowledge, and awareness to serve the unique needs of the diverse campus community at Santa Clara University
High School Diploma or GED required; AA/AS preferred
1+ years of customer service related experience required.
Possess or able to obtain CPR/AED/First Aid certification
Valid California driver’s license.

Nice To Haves

Knowledge of Google Programs (Docs, Forms, Excel) preferred.

Responsibilities

Patrol and Dispatch Conduct security patrols of the 106+ acre SCU properties 24 hours a day, year-round.
Patrol assigned area(s) on bike or foot, in assigned motor vehicle, or other specialized vehicle to ensure SCU Community is safe.
Conduct safety and security checks of the campus 68+ buildings and structures, making contact with persons needing assistance and documenting maintenance issues.
Enforce university, state and local policy and regulations, administrative policies and procedures.
Report and investigate possible violations of university, state and local policy and regulations.
Make reports on most misdemeanor level crimes as provided for in the current Memorandum of Understanding (MOU) with the Santa Clara Police Department.
Answer both routine and emergency telephone calls and prioritize Campus Safety Services response to competing calls for service.
Operate the computer aided dispatch (CAD) system used to document all incidents and calls received in dispatch.
Monitor the alarm systems that report to the dispatch center.
Issue keys and ACCESS cards to authorized personnel as needed and appropriate.
Serves as Campus Security Authority as outlined by the Clery Act.
Campus Services Secure (lock/unlock) most administrative and academic buildings on a set schedule throughout the week and weekend; Secure certain buildings upon request.
Ensure that any slip, trip or fall hazard is made as safe as possible including attempting to remedy the problem entirely.
Provide escorts to SCU faculty, staff and students from/to SCU property upon request.
Provide education, information and awareness on a formal and informal basis to students and employees.
As needed, assist with student safety training; including fire drills, evacuation procedures, and disaster preparedness.
Housing & Residence Life (HRL) Respond to all reported disturbances, emergencies, and suspicious circumstances and assist the HRL staff when called; conduct room searches when requested by HRL staff.
Perform lockouts for resident students when the Housing & Residence Life Office is closed (5 PM to 8 AM, Monday through Friday and weekends) or at the request of HRL staff.
Triage urgent maintenance issues in the residence halls that pose a safety concern or may cause significant property damage, often immediately calling for after-hours facilities and custodial support.
Assist with reviewing camera footage in response to student behavior incidents at the request of HRL staff.
Submit any non-urgent maintenance issues they encounter in the residence halls directly into the SCU work order system (AiM).
Parking and Transportation Services Sell parking permits to faculty, staff, and students.
Patrol the parking areas during the enforcement hours.
Enforce all parking regulations in all campus parking lots.
Issue citations to vehicles found in violation of the parking regulations.
Set up barricades and other traffic controls to assist various Facilities projects and arrange for the towing of vehicles out of restricted areas.
Provide jumpstarts and vehicle lock out assistance.
Emergency Response Respond to all emergencies and request appropriate additional response if needed.
Work with responding personnel (Santa Clara Police Department, Fire Department, Utilities, EMT’s, Paramedics) in handling a range of emergencies on campus property.
Understand all university-specific policies and procedures, and implement emergency response activities as appropriate.
Triage urgent maintenance issues throughout campus that pose a safety concern or may cause significant property damage (i.e. overflowing toilets, broken windows, leaking pipes, secure exterior or bedroom doors).