CSR Teller

Vast Bank•Tulsa, OK

10d•Onsite

About The Position

Vast Bank is looking to hire a CSR Teller! About Vast Bank! We're a company that believes in taking care of the people who make working here possible. In addition to competitive compensation, we offer a leading employee benefit package: Comprehensive benefits package & 401(k) match Professional development- opportunities for advancement! Tuition assistance Transit reimbursement Paid time off & more! QualificationsSummary Of Role A CSR/Teller is responsible for accurately processing financial transactions which include teller transactions to opening checking, savings, CD’s and more. This individual will also assist with maintenance requests and will be a resource of information for our customers through every delivery channel: lobby, drive-thru, telephone, online, etc. They should provide friendly, professional, confidential and effective assistance to customers and company associates, assuring a positive experience in an effective, accurate and efficient manner.

Requirements

1-2 years’ experience in cash handling, banking, and/or customer service
Basic math skills
Good organizational and time management skills
Ability to learn new skills and software quickly
Ability to interact professionally with a variety of people
High School diploma or GED required

Responsibilities

Effective, efficient and accurate processing of deposits, withdrawals, check cashing, loan payments and more.
Handle customer service requests including new account openings, safe deposit transactions, and loan applications (non-real estate).
Cross-selling when appropriate for the customer relationship.
Greet customers and provide information about banking products and services and respond to customer inquiries in a positive manner that aligns with our mission, vision, values.
Ensure compliance with banking regulations and maintain customer confidentiality.
Promote bank products and services to increase customer satisfaction, retention and loyalty.
Perform daily tasks in the branch to ensure effective and efficient operations.
Maintain accurate balancing records and settle teller cash and transactions.
Represent the bank to the customer in a courteous and professional manner.
Research, troubleshoot and resolve customer and internal inquiries regarding policies, practices and products.
Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages.
Appropriately applying policies.
Create and maintain a clean, neat, pleasant work environment by maintaining a professional look (i.e. dress, posture, attitude, etc.), positive outlook and behavior toward customers and co-workers.
Assist other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling customer requests.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.