CSR Primary Care

Mott Children's Health Center•Flint, MI

7h•Onsite

About The Position

The CSR Primary Care (Client Services Representative) will greet and assist clients/visitors, answer multi-line phone, schedule appointments, determine eligibility for services, prepare/maintain client records, and perform assigned clerical duties ESSENTIAL JOB FUNCTIONS Secretarial Answer multi-line phone system, screen calls, and direct calls/messages as appropriate. Greet and assist clients/visitors as they enter the department. Prepare client records utilizing department guidelines and update consent forms, insurance information, and demographic information regularly. Review electronic client records prior to scheduled appointment assuring that information is up to date, making corrections and flagging for updates when necessary. Perform clerical duties, data entry, statistical reporting, word processing, photocopying, email correspondence, faxing, and ordering supplies as requested. Enrollment Determine client eligibility for services through review of income and demographic information. Verify and register client demographic and insurance information into department database. Inform client of eligibility for coverage of services by third-party payers and assist in completion of carrier/program-specific enrollment forms. Assist new clients with completion of new patient intake form and determination of need for additional MCHC services, working collaboratively with MCHC departments to assure client access, when needed. Following department guidelines, schedule client appointments and notify appropriate provider of missed client appointments, taking appropriate action when necessary. Assure that pre-authorization for special services has been obtained and attached appropriately to client claim. OTHER RESPONSIBILITIES Attend monthly department staff meetings and other meetings as assigned. Other job-related duties as assigned. QUALIFICATION STANDARDS High school diploma or equivalent required. Requires a minimum of one-year clerical work experience in a healthcare office, with preference given for front desk experience in primary care. Two years clerical/administrative support experience in a primary care setting preferred. Analytical ability to collect and interpret data to prepare reports based on findings, basic math, and accounting skills to accurately balance and maintain a client billing/accounts receivable system. Basic knowledge of CPT and ICD coding and documentation requirements. Must have communication and interpersonal skills to effectively interact with administration, associates, community agency personnel, clients, and visitors. Basic computer skills required with: Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, and EHR/EMR/EDR/EPM. Must have a reliable vehicle, a valid driver’s license with a satisfactory driving record and a minimum insurance coverage or available transportation to travel for the purposes of required Health Center business. Note: Persons with disabilities requiring reasonable accommodation to satisfy the requirements of the position may request a copy of the MCHC Reasonable Accommodation policy. Request for reasonable accommodation will be reviewed and evaluated on a case-by-case basis, with the understanding that the individual will be required to perform the essential functions of the position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified nor are they intended to express or imply any contract of employment or any part thereof. Mott Children’s Health Center… Our mission is to improve health outcomes for children in Genesee County. MCHC takes great pride in being a pediatric center of excellence – providing medical, dental, behavioral, audiology, rehabilitation, cardiology, ENT, optometry, and wellness services to eligible children and adolescents in Genesee County. We deliver quality, reliable care based on each child’s needs, from basic to specialty care. Our dedicated team also advocates for children’s health and provides health education and prevention programs within the Genesee County community. A great place to work… MCHC offers competitive compensation, a full suite of benefits (see below), generous paid time off, reimbursement of required license/certification fees, continuing education assistance, scrub vouchers for all clinical positions and personalized lab coats with laundry service for our providers. Our Team enjoys a compressed work week with a 1:30 p.m. close on Friday. MCHC is also a qualified employer for the Public Service Loan Forgiveness Program. Our ‘ONE MOTT’ newsletter and ‘Mott Connect’ email communications keep our Team well informed. The Employee Lounge has a healthy vending machine, complimentary fresh fruit weekly and displays both our annual Employee Photo Contest winners and our ‘Wall of WOW!’ peer-to-peer recognition. The ‘Surprise Squad’ makes employees feel appreciated with quarterly treats that have included a surprise crepe breakfast, on-site visits from local coffee vendors and other gifts of appreciation. We also have a Courtyard, Zen Den (with massage chair), Lending Library (with reading room), onsite fitness room, outdoor walking path for employees. Comprehensive benefits and well-being package includes… Medical (HMO or PPO) , Dental and Vision Life/AD&D, Short-term Disability and Long-term Disability Health Care Flexible Spending Account Dependent Care Flexible Spending Account Voluntary Life/AD&D Insurance Voluntary Accident Insurance Voluntary Hospital Indemnity Insurance Voluntary Pet Insurance Voluntary LegalShield and/or IDShield Benefits Employee Assistance Plan Defined Benefit Pension Plan Paid Time Off (including paid sick leave) Paid Holidays (including Floating Holidays and Birthday Holiday) Paid Bereavement Paid Parental Leave (with adoption assistance) Employee Referral Bonus Program Tuition Assistance Program Service Awards Workplace Wellness… Our Wellness Team promotes health, body (nutrition & fitness) and mind with: Fresh fruit provided weekly for employees Fully-equipped, onsite Fitness Room and outdoor walking path Weekly yoga sessions Challenges, incentives, screenings and more! Quality Work Life… Our QWL Committee brings fun to employees with: Picnics, luncheons and potlucks Halloween Party with costume contest Book & Gift Fairs and more... The best place to work… While all of these incredible benefits and perks make Mott Children’s Health Center a great place to work, our mission to serve the children of Flint and Genesee County – knowing that we make a difference in the lives of our community’s children – makes us the best place to work! MCHC is an approved site for the National Health Service Corps Loan Repayment Program. Visit www.MakeYourMoveNow.org to learn how Flint & Genesee is the place for you to grow a thriving career.

Requirements

High school diploma or equivalent required.
Requires a minimum of one-year clerical work experience in a healthcare office, with preference given for front desk experience in primary care.
Analytical ability to collect and interpret data to prepare reports based on findings, basic math, and accounting skills to accurately balance and maintain a client billing/accounts receivable system.
Basic knowledge of CPT and ICD coding and documentation requirements.
Must have communication and interpersonal skills to effectively interact with administration, associates, community agency personnel, clients, and visitors.
Basic computer skills required with: Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, and EHR/EMR/EDR/EPM.
Must have a reliable vehicle, a valid driver’s license with a satisfactory driving record and a minimum insurance coverage or available transportation to travel for the purposes of required Health Center business.

Nice To Haves

Two years clerical/administrative support experience in a primary care setting preferred.

Responsibilities

Answer multi-line phone system, screen calls, and direct calls/messages as appropriate.
Greet and assist clients/visitors as they enter the department.
Prepare client records utilizing department guidelines and update consent forms, insurance information, and demographic information regularly.
Review electronic client records prior to scheduled appointment assuring that information is up to date, making corrections and flagging for updates when necessary.
Perform clerical duties, data entry, statistical reporting, word processing, photocopying, email correspondence, faxing, and ordering supplies as requested.
Determine client eligibility for services through review of income and demographic information.
Verify and register client demographic and insurance information into department database.
Inform client of eligibility for coverage of services by third-party payers and assist in completion of carrier/program-specific enrollment forms.
Assist new clients with completion of new patient intake form and determination of need for additional MCHC services, working collaboratively with MCHC departments to assure client access, when needed.
Following department guidelines, schedule client appointments and notify appropriate provider of missed client appointments, taking appropriate action when necessary.
Assure that pre-authorization for special services has been obtained and attached appropriately to client claim.
Attend monthly department staff meetings and other meetings as assigned.
Other job-related duties as assigned.

Benefits

MCHC offers competitive compensation, a full suite of benefits (see below), generous paid time off, reimbursement of required license/certification fees, continuing education assistance, scrub vouchers for all clinical positions and personalized lab coats with laundry service for our providers.
Our Team enjoys a compressed work week with a 1:30 p.m. close on Friday.
MCHC is also a qualified employer for the Public Service Loan Forgiveness Program.
Our ‘ONE MOTT’ newsletter and ‘Mott Connect’ email communications keep our Team well informed.
The Employee Lounge has a healthy vending machine, complimentary fresh fruit weekly and displays both our annual Employee Photo Contest winners and our ‘Wall of WOW!’ peer-to-peer recognition.
The ‘Surprise Squad’ makes employees feel appreciated with quarterly treats that have included a surprise crepe breakfast, on-site visits from local coffee vendors and other gifts of appreciation.
We also have a Courtyard, Zen Den (with massage chair), Lending Library (with reading room), onsite fitness room, outdoor walking path for employees.
Comprehensive benefits and well-being package includes… Medical (HMO or PPO) , Dental and Vision Life/AD&D, Short-term Disability and Long-term Disability Health Care Flexible Spending Account Dependent Care Flexible Spending Account Voluntary Life/AD&D Insurance Voluntary Accident Insurance Voluntary Hospital Indemnity Insurance Voluntary Pet Insurance Voluntary LegalShield and/or IDShield Benefits Employee Assistance Plan Defined Benefit Pension Plan Paid Time Off (including paid sick leave) Paid Holidays (including Floating Holidays and Birthday Holiday) Paid Bereavement Paid Parental Leave (with adoption assistance) Employee Referral Bonus Program Tuition Assistance Program Service Awards
Workplace Wellness… Our Wellness Team promotes health, body (nutrition & fitness) and mind with: Fresh fruit provided weekly for employees Fully-equipped, onsite Fitness Room and outdoor walking path Weekly yoga sessions Challenges, incentives, screenings and more!
Quality Work Life… Our QWL Committee brings fun to employees with: Picnics, luncheons and potlucks Halloween Party with costume contest Book & Gift Fairs and more...