CSR-Order Entry Administrator

The Gund Company•Cedar Lake, IN

6d•Onsite

About The Position

Overview Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do! The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business Job Summary As a Manufacturing Customer Service Associate, you will be the key link between customers and the company, ensuring accurate and efficient processing of orders. Your responsibilities would involve verifying materials availability, entering quotes into the ERP system, and sending order acknowledgements to keep everything on track.

Requirements

Requires high school graduate level reading and problem solving.
Communication, math and problem solving skills and no previous experience, or equivalent.
Ability to communicate effectively and professionally with customers to understand and respond to their needs in a responsive fashion.
Follow company procedures for using our software system to efficiently manage the order fulfillment process.
Basic to intermediate math aptitudes and a detail oriented information processing capability.
Proficiency with Windows based software including Microsoft Office Applications.

Nice To Haves

Two or more years of related experience in customer service in a manufacturing environment, preferred
Experience with reading and interpreting technical drawings preferred.

Responsibilities

Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
Navigate through ERP-CRM software and database systems to enter, expedite and fulfill customer orders
Reactively and responsively communicate with customers to serve their needs for quote requests, assisting AM’s and/or CSR Reps with quote prep, order processing, order expediting, providing tracking info, and related requirements.
Communicate with the team and production regarding any material issues and potential late shipments.
Coordinate with the Production Department to obtain accurate shipment lead time information.
Manage customer inventory requirement through use of Purchase Requisition Process
Assist with RMA’s, NCM’s and DDB Red Cards regarding customer complaints.
Assist with handling delinquent AR and following up with customers.

Benefits

Our employees have a vested interest in our Company’s success. The Gund Company is 30% employee-owned through our ESOP (Employee Stock Ownership Plan). Shares are awarded each year based on a calculation that takes into consideration our Company’s financial profitability, employee tenure, and earnings. There is no out-of-pocket investment required!
In addition, our employees enjoy:
A safe and healthy work environment
Competitive wages
Comprehensive, cost-effective employee benefits: Health, Dental, Vision, Life, and Disability
401(k) retirement savings program with a 50% employer match up to 6% of contributions
Regular employee feedback through our IDP (Individual Development Plan)
According to the Gallup Q12 employee survey method, The Gund Company is ranked “world-class” regarding employee engagement.
Please review our current career opportunities and consider applying today!
We are always accepting applications for new talent to join our organization.
EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual preference, or disability.