CSR/MA Float Pool I

UF Health•Jacksonville, FL

About The Position

Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations. Provides excellent customer service for patients/families/representatives and other members of the treatment team. Maintains patient scheduling functions, and sets patient appointments through established guidelines. Interviews and completes the registration process for patients utilizing the specific service. Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record. Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department. Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs. Perform venipuncture and administer routine, non-controlled medications. Administer medication as directed by and under the direct supervision of licensed physician. Collect routine laboratory specimens as directed by the provider

Requirements

High School Diploma or GED equivalent
Certified Medical Assistant (CMA) required - or at time of hire
Basic Life Support (BLS)- required - at time of hire
Driver's License Florida - required - at time of hire
1 year - medical assistant - preferred
Two to four years clerical customer service experience – ideally in a health care related industry - preferred
One-year experience with third party payors and computer experience for in putting data and reviewing patient demographic material
80% - 100% travel
Current Florida Drivers License and proof of auto insurance required at time of hire

Nice To Haves

Medical Terminology Certificate - preferred- within 30 days

Responsibilities

Receives and directs messages to the appropriate personnel
Makes contacts to other departments, physicians, patients and other outside organizations
Provides excellent customer service
Maintains patient scheduling functions
Sets patient appointments through established guidelines
Interviews and completes the registration process for patients
Keys patient dispositions, diagnostic codes, patient orders, charges and payments
Performs cashiering functions
Performs routine clerical duties
Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs
Perform venipuncture and administer routine, non-controlled medications
Administer medication as directed by and under the direct supervision of licensed physician
Collect routine laboratory specimens as directed by the provider