CSR INSIDE SALES 3
About The Position
May include; · Answer phone queue, respond to emails and faxes · Provide customers with accurate product pricing and delivery information. · Order processing and update/maintain detailed files · Generating purchase orders and requests for quotations. · Generate new and repeat sales by providing product and technical information in a timely manner. · Recommend alternate products based on cost, availability or specifications. · Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. · Obtain accurate information from vendors relating to shipment dates and expected date of delivery. · Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. · Obtain working knowledge of Daikin, Goodman, and/or Amana products and accessories · Existing account management and relationship development · Serve as primary contact with accounts · Work with Sales Managers to verify pricing discounts and customer details · Initiate Return Materials Authorizations (RMAs), AAA (Credits/Debits), and Damage Claims · Work closely with manufacturing personnel to meet customers’ requirements. · Perform additional activities as required. Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Requirements
- Qualified Applicants must be legally authorized for employment in the United States.
- Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Responsibilities
- Answer phone queue, respond to emails and faxes
- Provide customers with accurate product pricing and delivery information.
- Order processing and update/maintain detailed files
- Generating purchase orders and requests for quotations.
- Generate new and repeat sales by providing product and technical information in a timely manner.
- Recommend alternate products based on cost, availability or specifications.
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
- Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Obtain working knowledge of Daikin, Goodman, and/or Amana products and accessories
- Existing account management and relationship development
- Serve as primary contact with accounts
- Work with Sales Managers to verify pricing discounts and customer details
- Initiate Return Materials Authorizations (RMAs), AAA (Credits/Debits), and Damage Claims
- Work closely with manufacturing personnel to meet customers’ requirements.
- Perform additional activities as required.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
