Inside Freight CSR - Asta

Janus International Group•Cartersville, GA

About The Position

Overview Answer questions, enter quotes and process orders from National Freight Accounts, contractors and commercial customers or sales. Responsibilities Convert quotations to work orders from customer-signed acknowledgements, contracts, or will calls. Create work order files and check order for correctness prior to filing. Communicate credit policies to customers and collect COD payments. Review weekly Hold Report generated by Credit Manager to determine if any local customers are on hold. On hold customers cannot pick up material without bringing account current. Submit all new orders, revisions, change orders, and installations to manager for approval. Inform production of any run-ins, stock orders, and time sensitive issues. Check order acknowledgements to ensure product and pricing are correct. Request quotes for the installation of the doors, motors and accessories when required. Coordinate the installation of doors with the install crews. Communicate effectively with National Freight Account Manager, Commercial Sales Manager. Meet or exceed deadlines with construction schedules. Request change orders with contractors when needed. Familiarize oneself with all product literature, shop drawings, specifications, color charts, price books, default pricing, changes in policy and procedures, shipping procedures, and warning information. Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Inform customers by mail, telephone or email of order information, such as unit prices, shipping dates, and any anticipated delays. Investigate customer complaints before submitting them to customer service. Initiates any changes, no charge or credit request to help resolve customer complaints. Verify customer and order information for correctness, checking it against previously obtained information as necessary. Check production lead time to determine availability of requested merchandise. Review orders to insure completeness and accuracy of data in software system. Attempt to sell additional merchandise or services to prospective or current customers. Assist and fill in when supervisor/co-workers are out of office Ensure CRM software is up to date. Keeps work area clean and neat. Other duties as assigned

Requirements

High school diploma or GED.
Two to four years previous work-related skill, knowledge, or experience.
Intermediate computer skills required, Outlook.
Ability to communicate by telephone is required in a clear and professional manner.

Responsibilities

Convert quotations to work orders from customer-signed acknowledgements, contracts, or will calls.
Create work order files and check order for correctness prior to filing.
Communicate credit policies to customers and collect COD payments.
Review weekly Hold Report generated by Credit Manager to determine if any local customers are on hold.
Submit all new orders, revisions, change orders, and installations to manager for approval.
Inform production of any run-ins, stock orders, and time sensitive issues.
Check order acknowledgements to ensure product and pricing are correct.
Request quotes for the installation of the doors, motors and accessories when required.
Coordinate the installation of doors with the install crews.
Communicate effectively with National Freight Account Manager, Commercial Sales Manager.
Meet or exceed deadlines with construction schedules.
Request change orders with contractors when needed.
Familiarize oneself with all product literature, shop drawings, specifications, color charts, price books, default pricing, changes in policy and procedures, shipping procedures, and warning information.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Inform customers by mail, telephone or email of order information, such as unit prices, shipping dates, and any anticipated delays.
Investigate customer complaints before submitting them to customer service.
Initiates any changes, no charge or credit request to help resolve customer complaints.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Check production lead time to determine availability of requested merchandise.
Review orders to insure completeness and accuracy of data in software system.
Attempt to sell additional merchandise or services to prospective or current customers.
Assist and fill in when supervisor/co-workers are out of office
Ensure CRM software is up to date.
Keeps work area clean and neat.
Other duties as assigned