CSR Inside Sales 3
About The Position
May include; · Answer phone queue, respond to emails and faxes · Provide customers with accurate product pricing and delivery information. · Order processing and update/maintain detailed files · Generating purchase orders and requests for quotations. · Generate new and repeat sales by providing product and technical information in a timely manner. · Recommend alternate products based on cost, availability or specifications. · Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. · Obtain accurate information from vendors relating to shipment dates and expected date of delivery. · Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. · Obtain working knowledge of Daikin, Goodman, and/or Amana products and accessories · Existing account management and relationship development · Serve as primary contact with accounts · Work with Sales Managers to verify pricing discounts and customer details · Initiate Return Materials Authorizations (RMAs), AAA (Credits/Debits), and Damage Claims · Work closely with manufacturing personnel to meet customers’ requirements. · Perform additional activities as required.
Requirements
- Qualified Applicants must be legally authorized for employment in the United States.
- Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Responsibilities
- Answer phone queue, respond to emails and faxes
- Provide customers with accurate product pricing and delivery information.
- Order processing and update/maintain detailed files
- Generating purchase orders and requests for quotations.
- Generate new and repeat sales by providing product and technical information in a timely manner.
- Recommend alternate products based on cost, availability or specifications.
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
- Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Obtain working knowledge of Daikin, Goodman, and/or Amana products and accessories
- Existing account management and relationship development
- Serve as primary contact with accounts
- Work with Sales Managers to verify pricing discounts and customer details
- Initiate Return Materials Authorizations (RMAs), AAA (Credits/Debits), and Damage Claims
- Work closely with manufacturing personnel to meet customers’ requirements.
- Perform additional activities as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
