CSR II Insurance Team

Iowa Bankers Mortgage Corporation•Urbandale, IA

40d

About The Position

Role Definition: Assists in the Escrow area by performing the following duties. I. Performs any one of the below responsibilities: Insurance Disbursements (HUB, MBA, MSP, ACH) Insurance Refunds RD Monthly Payment FHA Monthly Payment II. Reviews escrow & non-escrow hazard records and obtain updated documents as needed. III. Responds to emails sent to the insurance inbox. IV. Reviews and update hazard information utilizing OnBase work queues. V. Reviews daily reports from MSP related to hazard updates. VI. Performs various clerical duties, including the filing and imaging of documents, mailing of disbursement checks and correspondence in the appropriate loan files. VII. Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors.

Requirements

High school diploma or general education degree (GED)
Two to five years of related experience and/or training; or equivalent combination of education and experience.
Accurately and efficiently process transactions.
Proficient in Word & Excel.
Follow established policies, procedures & guidelines.
Demonstrate analytical decision making and problem solving skills.

Nice To Haves

Preferred Black Knight System experience.

Responsibilities

Insurance Disbursements (HUB, MBA, MSP, ACH)
Insurance Refunds
RD Monthly Payment
FHA Monthly Payment
Reviews escrow & non-escrow hazard records and obtain updated documents as needed.
Responds to emails sent to the insurance inbox.
Reviews and update hazard information utilizing OnBase work queues.
Reviews daily reports from MSP related to hazard updates.
Performs various clerical duties, including the filing and imaging of documents, mailing of disbursement checks and correspondence in the appropriate loan files.
Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors.