CSR II

Mw Industries • Fairfield, NJ

2d

About The Position

The Customer Service Rep. will provide support for the Customer Service Department and Inside Sales team. The Customer Service Rep. will have a key role in maintaining our reputation for superior customer service.

Requirements

• Strong verbal and written communication.
• Excellent organizational and multitasking skills.
• Ability to work under strict deadlines.
• Well versed in Microsoft Office.
• Must be detail oriented.
• Prior experience on an ERP system.
• High School Diploma or GED equivalent required.
• 3-5 years of experience in a manufacturing sales environment
• Sit for long periods of time.
• Regularly communicate via telephone and email.

Responsibilities

• Input customer purchase orders and maintain quote log as needed.
• Verify customer orders to ensure accuracy.
• Track shop orders in response to customer inquiries regarding their orders, as needed.
• Maintain complete and accurate customer quotes in Visual Assist in answering and routing incoming calls.
• Maintain customer accounts to reflect accurate shipping addresses, shipping costs, and other pertinent information.
• Complete any special projects assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED