CSR I
About The Position
ESSENTIAL DUTIES & KEY RESPONSIBILITIES: · Manage customer purchase orders and releases accurately. · Ensure the proper part number revision on the customer order matches the system. · Keep track of open order report. Check with production and purchasing on status of open orders. · Back up customer service on order entry (for vacations). · Back up Receptionist with answering phones. · Be the liaison between production and customer service. · Enter ASN’s on customer websites and/or communicate shipment information with the customer. · Back up the quoting department with entry of RFQ’s and sending quotes to the customer. · Responsible for customers’ follow-up for quotations, samples, literature, new accounts, etc. · Provide coverage for receptionist positions when necessary. · Additional duties as required by Supervisor/Management
Requirements
- Must have Excellent organizational skills.
- Self-starter.
- Attention to detail.
- Competency in Microsoft Office Programs.
- Excellent & Professional verbal and written communication skills.
- Punctual and dependable.
- Perform all duties & responsibilities in a professional manner.
- Treat others with respect.
- Ability to work independently or in a team environment.
- High school diploma or equivalent
- Minimum two (1) year Customer Service experience
- Experience working with data and order entry.
Nice To Haves
- Associate degree
- Experience in a manufacturing setting
Responsibilities
- Manage customer purchase orders and releases accurately.
- Ensure the proper part number revision on the customer order matches the system.
- Keep track of open order report. Check with production and purchasing on status of open orders.
- Back up customer service on order entry (for vacations).
- Back up Receptionist with answering phones.
- Be the liaison between production and customer service.
- Enter ASN’s on customer websites and/or communicate shipment information with the customer.
- Back up the quoting department with entry of RFQ’s and sending quotes to the customer.
- Responsible for customers’ follow-up for quotations, samples, literature, new accounts, etc.
- Provide coverage for receptionist positions when necessary.
- Additional duties as required by Supervisor/Management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
