CSR I

The Lynde Company LLC • Saint Paul, MN

10d

About The Position

The Customer Service Representative is the first point of contact for our customers, helping to resolve issues, answer questions, and ensure a positive experience with our company. You will play a key role in building customer trust and supporting cross-functional collaboration to deliver outstanding service.

Requirements

• High school diploma or equivalent
• 2–3 years of experience in the lawn care, turf, or landscaping industry
• 1+ year of customer service experience
• Comfortable working directly with customers — in person or over the phone

Nice To Haves

• Bonus points if you have sales experience, turf management, or horticultural experience and education

Responsibilities

• Answer phones and help customers place orders
• Support our sales team - become a true partner with them
• Help customers find the right products for their needs
• Pitch in with packing orders in the warehouse when needed
• Be a go-to product expert — customers will rely on your knowledge
• Coordinate shipping and freight logistics
• Jump in to help solve customer issues quickly and professionally
• Keep track of customer interactions and follow-ups
• Assist with pricing updates and supplier relations
• Help create a great team vibe focused on collaboration and improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees