CSR / Dispatcher
About The Position
Are you an experienced, organized, and energetic dispatcher who knows how to keep a plumbing team moving efficiently and customers feeling taken care of? If you thrive in a fast-paced environment, love multitasking, and bring friendly hippo energy to every conversation — we want you on our team! We are a family-oriented plumbing company that believes in teamwork, excellence, and outstanding customer experiences. If you're looking for a place to grow, feel valued, and be part of a supportive crew… welcome to Soo Hipp Plumbing. Position Details Role: CSR / Dispatcher (majority dispatching) Schedule: Full-Time, 30–40 hours/week Hours: 9:00 AM – 5:00 PM Location: In-office (not remote) 🦛 Why Join Soo Hipp Plumbing? We don’t just fix plumbing — we deliver Hippo-style service: kind, reliable, upbeat, and committed to excellence. You’ll join a team that celebrates wins, supports each other, and takes pride in serving the community. If you want to be part of a company where your skills matter and your energy makes a difference, apply today!
Requirements
- 2+ years of experience in dispatching or CSR within the trades (plumbing or HVAC required)
- Experience using ServiceTitan or Housecall Pro
- Strong multitasking and time-management skills
- Comfortable working in a fast-paced environment
- Excellent phone voice with a friendly, warm presence
- Strong computer skills and the ability to learn quickly
- Must be detail-oriented, a strong communicator, patient, coachable, and a natural problem solver
- Family-oriented values and a desire to support a positive team culture
Responsibilities
- Answer inbound customer calls with friendliness and professionalism
- Book jobs accurately using ServiceTitan or Housecall Pro
- Dispatch technicians based on skillset, schedule, location, and urgency
- Manage the tech capacity board daily
- Send appointment confirmations and follow-up messages
- Take payments and assist with invoicing
- Make outbound calls for memberships & maintenance reminders
- Follow up on open estimates and pending approvals
- Assist with customer recovery calls and review management
- Contribute to a smooth, organized office workflow
Benefits
- 401(k)
- Bonus based on performance
- Free food & snacks
- Health insurance
- Vision insurance
- Paid Time Off (PTO)
- Paid Holidays
- Medical & Dental Benefits
- Bonuses
- Supportive, family-oriented team environment
- Growth opportunities as our company continues expanding
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
