CSR, Call Center

DOCOMO PACIFIC INC

87d

About The Position

Join Our Call Center Team as a Customer Service Representative (CSR)! At Docomo Pacific, we believe in connection, bringing people, innovation, and opportunity together to shape a brighter future for our island communities. Rooted in the values of excellence, respect, trust, and teamwork, we are powered by the spirit of Ina’fa’maolek, working together for the greater good. The Customer Service Representative, Call Center (CSR) serves as the front line of our customer experience, providing exceptional service through inbound and outbound calls, emails, and other digital channels. This role is responsible for assisting customers with billing inquiries, product information, troubleshooting, and account management while identifying opportunities to upsell or cross-sell products and services that best meet customer needs. What You’ll Do Be the friendly, helpful voice our customers rely on by answering questions, resolving issues, and connecting them to the products and services that keep them linked to what matters most. Help customers upgrade or discover new Docomo Pacific solutions that fit their lifestyle. Manage billing inquiries, process payments, and update accounts accurately. Work closely with your teammates and leaders to meet service goals, learn new technologies, and celebrate team wins. Keep up-to-date on new promotions, products, and ways to deliver outstanding service. Support retail locations when needed because we’re One Team! Who We Are Looking For We’re looking for passionate, people-focused individuals to join our Call Center Team as Customer Service Representatives. If you love solving problems, sharing knowledge, and turning everyday interactions into positive experiences, we want you on our team! What You Bring A spirited, positive personality with a passion for helping others. Strong communication skills both verbal and written with genuine empathy and professionalism. The ability to stay calm, confident, and solution-driven under pressure. Basic computer and data-entry skills, with comfort navigating multiple systems at once. Previous experience in customer service or call center environments (telecom experience a plus!). Flexibility to work evenings, weekends, and holidays when needed because connection never stops. Bilingual or multilingual skills are a big plus (Chamorro, Carolinian, Chuukese, Tagalog, or Japanese).

Requirements

• High school diploma or GED required; associate degree preferred.
• One (1) year of customer service experience, preferably in telecommunications, retail, or call center environment.
• Proven ability to meet sales or service metrics.
• Strong computer literacy, including data entry and CRM systems.
• Excellent oral and written communication skills with professional phone etiquette.
• Strong organizational and time management skills.
• Ability to handle multiple priorities with attention to detail and accuracy.
• Flexible to work evenings, weekends, and holidays as business needs require.

Nice To Haves

• Multilingual abilities (Chamorro, Carolinian, Chuukese, Tagalog, or Japanese) are a plus.

Responsibilities

• Answering questions
• Resolving issues
• Connecting customers to products and services
• Helping customers upgrade or discover new Docomo Pacific solutions
• Managing billing inquiries
• Processing payments
• Updating accounts accurately
• Working closely with teammates and leaders to meet service goals and learn new technologies
• Keeping up-to-date on new promotions, products, and ways to deliver outstanding service
• Supporting retail locations when needed

Benefits

• Career Growth: Start here and move up. Docomo Pacific invests in your training and development.
• Community Impact: Every connection you install strengthens our island communities.
• Team Culture: You’re never alone and we’ve got each other’s backs with the spirit of Ina’fa’maolek (working together for the greater good).
• Benefits & Perks: Competitive pay, health coverage, paid time off, and more.
• Pride & Purpose: Be part of Guam and CNMI’s most trusted telecom provider, delivering “Tomorrow’s Islands, Today.”

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED