CSO Shift Manager\Supervisor

PORT MADISON ENTERPRISES FAMILY•Suquamish, WA

36d•Onsite

About The Position

Oversees the operation of the Casino’s Cage Slot Operations during assigned shift while complying with all applicable company and gaming regulatory requirements.

Requirements

High School Diploma or GED Required.
Retail or customer service experience required.
A minimum of three (3) years of gaming experience and one (1) year high volume of cash transactions or supervisor equivalent experience required.
Thorough understanding of MICS, State Compact, department Internal Controls/Policies & Procedures, and Port Madison Enterprises Employee Handbook
Exemplary leadership skill with the ability to work with and motivate employees
Ability to communicate in a highly effective manner both in writing and verbally
Able to diagnose complex problems and reach sustainable solution
Possesses the ability to multi-task and time management
Good problem-solving skills, including handling stressful situations and guest disputes
Ability to work with and motivate employees
Proven ability to meet deadlines and maintain flexibility
Excellent math skills
General Supervision/Managerial skills
Proficient in MS Office and able to work multiple platform of POS

Nice To Haves

Cash handling (vault volume) and/or casino gaming operation experience preferred

Responsibilities

Operates Cage Slot Operations according to department policies and procedures, MICS, State Compact, Appendix X & X2, Tribal Internal Controls Standard and Title 31
Oversees custody and balances of cage inventory, including currency, coins, checks, gaming chips, forms and records normally associated with the operation of the cage
Completes all reports required to maintain a smooth operation
Resolves employee and guest disputes not resolved at a lower level including resolution reports
Directly supervises and interfaces with Supervisor and Rubber band to ensure optimal operations and adequate controls in accordance with Gaming Ordinance, State Compact, and MICS while on shift
Responsible for investigating, variance review and responding to NOE’s in a timely manner
Approves guests’ checks according the casino policies
Oversees the distribution of PME payroll checks
Oversees the revenue deposit
Oversees issuance of bank rolls to personnel
Oversees all Keno, Department, and blind drops
Oversees revenue drop verification
Responsible for all aspects of performance management to include training, employee evaluations, coaching and corrective action
Safeguards company assets located within Cage Slot Operations
Utilizes resources to maximize the efficiency of the operation
Uphold 72 hours response timeline to employees and guests
Ability to coach and develop all report
Works to ensure processes and procedures are effective and reasonable
Recommends ways to improve processes and procedures to better fit the department needs
Works closely with other department leaders to improve cross departmental communication
Promotes positive internal and external guests relations
Train, coach and monitor team to ensure smooth adoption of new programs
Completes evaluations and disciplinary action in line with PME policy
Monitors, implements, and trains staff as required
Promotes positive guest and employee relations
Oversees and maintains a safe and clean environment for guests and employees
Other duties as assigned