CSM

Pyramid Global Hospitality•Miami, FL

1d•$64,000 - $64,000•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: At the Pullman Miami Airport we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Pullman Miami Airport can mean for you! What you will have an opportunity to do: Coordinates all conference details for client’s functions while up selling where possible. Associates will be required to perform any other job-related duties assigned by their supervisor.

Responsibilities

Maintain complete knowledge and comply with all hotel/departmental policies and procedures, ensuring that all staff are informed as well.
Actively solicit and book business following hotel standards while attending networking events.
Conduct site visits and secure new business based on property needs.
Meet any department goals that are established.
Assist with inquiry calls as needed.
Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.
Organize traces for follow-up; be familiar with status of each.
Ensure that his/her office is kept organized and clean.
Review the Captain’s reports/log book for previous day functions; follow up any problems noted and file.
Enter forecasted group revenues in the sales/catering software system.
Enter actual group revenues in the sales/catering software system.
Review banquet checks for the previous day’s functions; ensure accuracy of charges.
Ensure client files are kept organized and current with all required information.
Meet with clients to work out the details of their functions.
Escort clients through the property and highlight features of facility as well as available services.
Suggestively sell menus and services which meet the client’s needs and maximize revenues.
Where appropriate entertain clients in the hotel outlets to sell the hotel facilities.
Adhere to all accounting policies regarding payment.
Liaise with the Executive Chef to plan special requests for clients and special event menus.
Arrange introductions between the client and Chef.
Conduct Pre-Cons Meetings
Ensure that all definite functions are detailed accurately on Banquet Event Orders, signed by clients and distributed to designated departments on a timely basis.
Resolve any discrepancies with respective Catering staff.
Check function room setups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards.
Ensure that deficiencies are corrected by respective personnel.
Meet with Chef prior to function time to verify arrangements and to observe the quality of the food presentation.
Welcome group contact upon arrival at function and ensure guest satisfaction.
Check that functions are properly staffed to provide the required standard of service.
Ensure that staff are well groomed; resolve any deficiencies with the Banquet Manager and or/Supervisor on duty.
Assist in supervising the service of functions, ensuring guest satisfaction.
Monitor, handle and process all billing/payment procedures according to accounting standards.
Monitor guests’ reactions and confer with service staff to ensure quest satisfaction.
Anticipate quests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Promote positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry
Monitor and handle guest’s complaints.
Contact clients after scheduled functions to ensure guest satisfaction and to solicit re-bookings.
Foster and promote a cooperative working climate and maximize productivity.
Observe accepted standard of office etiquette, teamwork and professional working relationships.
Other Duties as assigned.