Senior CSM

Rasa

1d • Remote

About The Position

We’re looking for a Senior Customer Success Manager to join our Go-to-market team. Your main goal will be to establish strong, scalable customer relationships that drive adoption, retention, and expansion You will be reporting to the Head of Customer Success.
Full-time - 100% remote - Location: USA, East Coast
This is a remote position, but we cannot hire anybody outside of the USA for this position.
Rasa can not assist with work authorization (visa sponsorship) for this position.
Since we're a startup, we need someone who's ready to jump in, be hands-on, and do whatever it takes to help us achieve our goals. We are hiring a Senior Customer Success Manager to support our company's growth by investing in our customers' success, driving retention and expansion, and ensuring customers achieve long-term value. As a Senior Customer Success Manager, you'll make an impact on your team by:

Requirements

• Customer Success experience: You’ve managed a book of business and know how to run QBRs, onboardings, and renewals.
• Technical background: You’ve held a technical role in the past, or regularly worked in a customer-facing role with technical / IT stakeholders; you can handle technical conversations and know when/how to escalate.
• Commercial acumen: You have experience driving upsells and cross-sells, contributing to revenue growth.
• Excellent interpersonal strengths: You communicate clearly, operate in a structured manner, and you build lasting customer relationships.
• Cross-functional partnerships: Proven ability to collaborate cross-functionally with internal and external stakeholders
• Enterprise experience: You’ve worked with large customers in a SaaS/technology context.

Responsibilities

• Own a book of business of Rasa’s most strategic customers.
• Ensure customers onboard successfully and adopt Rasa effectively, working closely with stakeholders at all levels to unblock and enable.
• Run kick-off calls, project meetings, QBRs, and renewals with professionalism and impact.
• Proactively address challenges, manage escalations, and maintain strong communications with customers.
• Drive business value realization across the customer lifecycle and consistently surface that value back to customers through data, insights, and outcomes.

Benefits

• Flexible hours and a dedicated remote budget
• A stipend for professional development & 6 paid education days to help you grow within your role
• Unlimited PTO + paid sick leave + paid public holidays
• A MacBook, and other tech to help you do your job
• We have regular remote team events, as well as an annual company-wide offsite
• Health benefits
• 401(k) contribution with up to 4% match
• Equity options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed