CSM

Omakase.ai • San Francisco, CA

7h

About The Position

Over 10,000 AI agents generated worldwide in just 3 months since launch – that's our voice AI agent platform "Omakase.ai." Our motto: Always Be Launching . Elite global team, Work Super Hard, AI-driven development. Through these principles, we've achieved extraordinary growth at breakneck speed. We've finally launched monetization and can see ARR on track to exceed $100K in our first month – we're confident we're on the trajectory for global domination. This is why we're hiring elite engineers to fight alongside us from Japan. Let's conquer the world together with a Japanese-born AI product! About Omakase.ai At Omakase.ai , we’re redefining the concept of AI Agent . Built in Japan, growing globally, and powered by the soul of OMOTENASHI , our platform empowers businesses worldwide to create seamless, human-like AI voice interactions. We’re moving at hyper-speed, scaling from 0 → 1 → 10, and we’re just getting started. If you’re looking for a place where bold ideas, experimentation, and speed collide — welcome to Omakase.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role within a SaaS or technology company
• Proven experience managing complex customer relationships and driving successful outcomes across onboarding, adoption, renewal, and expansion
• Comfortable being deeply hands-on with product, especially during early customer launches and implementations
• Experience working cross-functionally with Sales, Product, and Engineering teams, with the ability to translate customer needs into product insights
• Strong strategic thinking skills paired with a bias toward action — able to move quickly, iterate, and adapt in a fast-growing environment
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical stakeholders
• Ability to thrive in ambiguity and help define processes, best practices, and standards in a scaling startup environment
• Experience in B2B SaaS, AI, developer tools, or early-stage technology companies is a strong plus
• Bachelor’s degree or equivalent practical experience

Nice To Haves

• Prior experience deploying, managing, or optimizing customer-facing generative AI (chat or voice), including hands-on work with prompts, rules, testing, and real-world performance tuning
• Background in e-commerce, DTC, or retail technology, with familiarity around product discovery, conversion funnels, PDPs, checkout flows, and on-site experimentation

Responsibilities

• Lead customers through the launch and implementation of their first Voice AI and conversational AI agents , serving as a hands-on product expert throughout discovery, training, testing, go-live, and continued management and optimization
• Own and manage a portfolio of mid-market and enterprise customers from post-sale through renewal, ensuring successful onboarding, adoption, and long-term value realization
• Act as the primary strategic advisor to customers, deeply understanding their business goals, use cases, and success criteria to drive measurable outcomes
• Partner closely with Sales during late-stage deals, onboarding transitions, and expansion conversations to ensure continuity, alignment, and customer confidence
• Sit at the intersection of Customer Success, Sales, and Product, advocating for the customer, synthesizing feedback, and feature requests into clear, actionable input for the product roadmap
• Drive renewals and expansions by clearly demonstrating ROI, value delivered, and future opportunity
• Contribute to the development of internal playbooks, onboarding frameworks, and launch processes as the Customer Success function continues to scale

Benefits

• Impact: Your work will shape the growth trajectory of a global AI product.
• Speed: We iterate fast — no red tape, no bureaucracy.
• Culture: A team that values curiosity, ownership, and relentless execution.
• Global Reach: Work with a product scaling globally while rooted in Japan’s 'OMOTENASHI' spirit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level