CSM, Renewals

ParentSquare

14d • $70,000 - $80,000 • Remote

About The Position

ParentSquare is seeking a strategic, relationship-driven Customer Success Manager, Renewals to lead our customer retention efforts. In this role, you aren’t just managing a contract lifecycle; you are the bridge between a customer’s initial success and their long-term partnership with us.
The ideal candidate blends high-level organizational skills with a "customer-first" mindset. You’ll own the renewal process from end-to-end, ensuring that every contract conversation is an opportunity to reinforce value, solve problems, and build trust.

Requirements

• 3–5 years of experience in Renewals, Account Management, or a Customer Success-focused role.
• Relationship-First Mentality: A proven ability to maintain and grow customer trust, turning "renewal season" into a positive experience rather than a chore.
• Sharp Business Acumen: Knowledge of SaaS contract processes, pricing strategies, and the nuances of the customer lifecycle.
• Master Communicator: Excellent verbal and written skills, with the ability to manage expectations across multiple internal and external stakeholders.
• Hyper-Organized: High attention to detail with the ability to manage a high volume of renewals and competing priorities without breaking a sweat.
• Cross-Functional Fluency: Comfort working alongside Legal, Security, and Finance teams to get deals across the finish line.
• Tech Savvy: Proficiency in CRM and billing systems (HubSpot, NetSuite, Maxio).

Responsibilities

• Be the renewals lead: Lead the full renewal lifecycle, moving beyond administrative tasks to serve as a consultative partner during the most critical phase of the customer journey.
• Advocate for our Customers: Act as the primary point of contact for renewal inquiries, using every interaction to identify account health and strengthen the client relationship.
• Handle contract pricing: Oversee complex contract management, including proration calculations and consortium pricing, ensuring all agreements are accurate and mutually beneficial.
• Operate cross functionally: Partner closely with Sales and Customer Success Managers to identify upsell opportunities, resolve escalations, and ensure a seamless handoff.

Benefits

• Employer-paid health insurance (including dependent coverage)
• An employer-matched 401K retirement savings program from day 1
• Paid Parental Leave
• Stock options
• Health + wellness reimbursements
• PTO that increases each year
• 16 paid holidays, including your birthday!
• As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed