CSM Mid Market

Hinge Health

1d

About The Position

As a Client Success Manager – Mid Market at Hinge Health, you will be responsible for owning the day-to-day relationships with employer clients, ensuring they derive maximum value from the Hinge Health platform. This is a fast-paced, cross-functional role requiring partnership with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams to drive adoption, secure renewals, expand product offerings, and cultivate long-term client advocates. The ideal candidate is a trusted advisor who can blend strategic thinking with hands-on execution.

Requirements

• 2+ years of experience in client success, account management, or a related client-facing role
• Demonstrated ability to manage a book of business across various stages of the client lifecycle, using tools and resources to monitor deadlines and deliverables
• Experience building relationships with diverse stakeholders (clients, consultants, health plans, cross-functional partners)
• Ability to tell stories with data — pulling meaningful insights from reports and presenting recommendations that drive customer decisions
• Strong written and verbal communication skills, including confident presentation abilities

Nice To Haves

• Experience at a high-growth or startup company and comfort navigating the associated ambiguity
• Familiarity with employee benefits, digital health, or the broader healthcare ecosystem
• Data integration proficiency and advanced Excel skills
• Experience with client success platforms (e.g., Gainsight, Salesforce)

Responsibilities

• Ramp up on Hinge Health's product, internal tools, and client lifecycle processes within the first 3 months.
• Build relationships with your book of Mid Market clients within the first 3 months.
• Complete onboarding with your team within the first 3 months.
• Begin independently managing day-to-day client needs while utilizing established talk tracks and templates within the first 3 months.
• Take full ownership of your book of business and drive best-practice enrollment communications campaigns aimed at achieving annual enrollment goals within the first 6 months.
• Begin crafting compelling data-driven stories for clients, consistently securing buy-in on standard communications plans with a 95%+ opt-in rate within the first 6 months.
• Drive revenue by ensuring clients maximize the impact of Hinge Health's enrollment communications within the first year.
• Ensure 100% client retention with world-class satisfaction (9+ NPS scores) within the first year.
• Turn clients into advocates, recruiting them into the First Movers program and partnering with Commercial teams to fulfill sales references and Marketing/PR requests within the first year.
• Expand product adoption by ensuring clients are offering Hinge Health's full suite of products to maximize member impact within the first year.
• Contribute to team excellence by serving as an onboarding buddy and helping establish best practices as the team grows within the first year.

Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed