Founding CSM

Sphere, Inc. • San Francisco, CA

3d • Onsite

About The Position

Every breakthrough in trade infrastructure has followed the same pattern: reduce a transaction cost, expand the market. Containerization for goods. SWIFT for money. Stripe for payments. Compliance is one of the last and largest — and the hardest, because trade rules aren't data to be looked up. They're a complex adaptive system with 190+ sovereign jurisdictions, in different languages, changing constantly, reacting to each other.
Sphere built the system that solves it. Our AI (TRAM) ingests global trade law, interprets it, resolves conflicts across jurisdictions, and produces compliance determinations more reliable than human experts. We handle the entire lifecycle — calculation, registration, filing, remittance — at millisecond latency with zero downtime.
Backed by a16z and YC. $21M Series A, 30%+ month-over-month growth, customers include ElevenLabs, Replit, Deel, Runway, and Lovable.
Small team, global surface area. Everyone owns a domain that would be a full team at a larger company. San Francisco, five days in office.
The problem keeps compounding. Expanding into input tax, withholding, e-invoicing, tariffs — each multiplies the complexity. Tens of millions of transactions today, billions ahead.
THE ROLE
You'll be the first CS hire at Sphere, which means you're not stepping into a function; you're building one. The role spans the full customer lifecycle, from resolving technical issues to expanding contracts, but the bigger mandate is creating the systems, processes, and playbooks that a future team will run on. You'll get deep on cross-border compliance, protect engineering bandwidth, and operate with a high degree of autonomy. You'll succeed in this role if you thrive on ownership and blank slates, are customer-obsessed, and get things done.

Requirements

• Proven experience building out CS processes, teams, and playbooks
• Early-stage startup experience (building processes from scratch).
• Comfortable navigating admin tools, reading API documentation, and handling basic data validation to resolve issues quickly.

Nice To Haves

• Experience working with finance/accounting functions

Responsibilities

• Full-stack CS: Triaging customer issues, helping maintain our industry-leading Time To Resolution metrics, expanding our customer contracts, assisting with technical implementation.
• Enhance our CS ops stack: We manage customer support in Slack and use Pylon as our infrastructure. We'll expect you to build on and improve that
• Build out CS processes/playbook: You have the chance to define our CS processes and build a team underneath you
• Ramp on compliance expertise: You're helping customers deal with cross-border compliance - it's a technical subject that requires expertise.
• Your first 90 days will revolve around stabilizing inbound, protecting engineering time, and implementing repeatable systems that scale.
• You’ll operate independently at first, building the foundation and workflows that others will eventually scale with you.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed