CSC Digital Support Specialist-1

Huntington National Bank • Flint, MI

20d • Hybrid

About The Position

The Customer Solution Center Digital Support Specialist provides technical online and mobile banking support to customers. They provide education on new and existing digital products and enhancements; encouraging customer use of the technology we offer and generating excitement around our mobile and online channels.

Requirements

• High School Diploma or GED
• 1 year of customer service experience

Nice To Haves

• Possess exceptional written and verbal communication skills, including typing, grammar and spelling proficiency
• Strong negotiation and problem solving skills
• Ability to be upbeat in a fast-paced and evolving environment
• Quick learner with above average retention skills
• Adaptable to change
• Experience with Microsoft Office applications, various internet browsers, Quicken, QuickBooks, Bank to Bank transfers, PC Banking and other digital products
• Experience troubleshooting technical issues

Responsibilities

• Provide tier II support for digital products and services; in addition to answering any questions regarding deposit account products
• Anticipate customer needs to support first contact resolution
• Maintain up-to-date knowledge of policies, procedures and digital product/service enhancements
• Manage reputational risk by complying with all policy and procedure requirements
• Must consistently demonstrate Huntington Values and Category of One behaviors
• Provide additional customer support to other specialty lines of business when needed.
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED