CSC Assistant General Manager

Brigham Young University•Provo, UT

2d•$73,000 - $95,000

About The Position

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints. Job Summary The Assistant General Manager for the CSC supports the general operation of the CSC as assigned by the CSC General Manager. These assignments can include inventory management, KPI management, outside sales, staffing, safety, and any other duties as assigned by the GM. This position will support the CSC strategic plan by supporting the area managers to meet their goals for labor, cost of goods sold, inventory, employee development, etc. This position will also take on the responsibilities for student success and engagement. What you'll do in this role: Operations & Customer Service Align with strategic plan from CSC GM and develop dashboards or other tools needed to track KPIs. Ensure the proper documentation of safety and food safety training for all employees (students and staff) Coordinate with area supervisors the student employee needs and make sure When to Work is up to date and utilized Develop and execute action plans for the yearly engagement survey to improve employee satisfaction Be an advocate for safety and participate in the Dining Services Safety Committee Support the creation of policies and procedures that enhance the operation at the CSC Prepare an agenda and conduct the weekly staff meeting when needed Maintain a professional and friendly relationship with outside customers and follow up on their needs Utilize Eatec to manage recipes, new products, and inventory to reflect an accurate financial state of the CSC CSC Ordering and Receiving management Setup appropriate processes to ensure the on-time procurement of production ingredients and materials Supervise all received items are put away properly and in a timely manner Supervise the execution of frequent physical counts and an end of the year inventory count Supervise all production orders are staged properly and on time Reduce product spoilage by establishing a good par system and ingredient rotation Oversee the proper labeling and collection of CSC equipment from other areas in Dining Services Operations Leadership Model and incorporate BYU Dining mission, vision, and values at all levels within supervised locations. Fulfill the role of Student Success Manager and promote ways to increase student employee retention and engagement Supervise the work by direct reports, ensuring appropriate productivity, food safety, and quality. Provide feedback and correction as necessary to support success. Take ownership for the planning and execution of large-scale events like Athletic events, FSY, Sports camps, Mission Leadership Seminar, Education Week, Women’s Conference, etc. Develop the leadership abilities of direct reports through 1-on-1s and PDPs. Identify and support appropriate learning opportunities and perform succession planning and development as needed. Maintain positive morale and employee relations with kitchen and production crews. Develop effective ways to communicate standards and systems to employees.

Requirements

Bachelor’s degree and 3 years of supervision in a production area, or an equivalent combination of education and experience. Experience must include inventory management and KPIs
A physical exam and lift test will be conducted as a part of the hiring process for this position.
Physical Effort: Moderate – Physical effort represented by frequent handling of medium weight objects (approx. 20-50 lbs.) and materials, or use of medium weight hand tools. May require climbing and working from ladders or in awkward positions.
Environment: Periodic exposure to unfavorable conditions because of unavoidable need to be in variable temperatures or wet environments, etc.
Hazards Moderate existing or potential hazards.
Typical Physical Efforts, Environmental Factors, and Hazards: Lifting Freight weighing up to 50 lbs (30 min, daily) Frequent work in walk-in coolers and freezers (1 hour, daily) Hot environment due to ovens and fryers (4 hours, daily) Working on wet floors (30 min, daily) Work with industrial equipment with its inherent hazards (30 min, multiple times per week)
Microsoft office and computer experience (Word, Excel, Outlook, etc.).
Experience developing KPIs and tools to track performance
ServSafe certification within 3 months of hire and maintenance thereafter.
Inventory Management experience
Strong interpersonal, verbal, and written communication skills.
All Staff positions require a resume.
Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Nice To Haves

Bachelor’s degree and 7 years of production supervision and/or management, or an equivalent combination of education and experience
Eatec software experience
Driver (box trucks) and forklift certification
Problem solving skills and excellent customer service skills

Responsibilities

Align with strategic plan from CSC GM and develop dashboards or other tools needed to track KPIs.
Ensure the proper documentation of safety and food safety training for all employees (students and staff)
Coordinate with area supervisors the student employee needs and make sure When to Work is up to date and utilized
Develop and execute action plans for the yearly engagement survey to improve employee satisfaction
Be an advocate for safety and participate in the Dining Services Safety Committee
Support the creation of policies and procedures that enhance the operation at the CSC
Prepare an agenda and conduct the weekly staff meeting when needed
Maintain a professional and friendly relationship with outside customers and follow up on their needs
Utilize Eatec to manage recipes, new products, and inventory to reflect an accurate financial state of the CSC
Setup appropriate processes to ensure the on-time procurement of production ingredients and materials
Supervise all received items are put away properly and in a timely manner
Supervise the execution of frequent physical counts and an end of the year inventory count
Supervise all production orders are staged properly and on time
Reduce product spoilage by establishing a good par system and ingredient rotation
Oversee the proper labeling and collection of CSC equipment from other areas in Dining Services
Model and incorporate BYU Dining mission, vision, and values at all levels within supervised locations.
Fulfill the role of Student Success Manager and promote ways to increase student employee retention and engagement
Supervise the work by direct reports, ensuring appropriate productivity, food safety, and quality.
Provide feedback and correction as necessary to support success.
Take ownership for the planning and execution of large-scale events like Athletic events, FSY, Sports camps, Mission Leadership Seminar, Education Week, Women’s Conference, etc.
Develop the leadership abilities of direct reports through 1-on-1s and PDPs.
Identify and support appropriate learning opportunities and perform succession planning and development as needed.
Maintain positive morale and employee relations with kitchen and production crews.
Develop effective ways to communicate standards and systems to employees.

Benefits

401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4%
Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
Employee assistance program, available to the employee and all members of their household
Tuition benefits for employees and eligible family members
Access to athletic facilities
Excellent medical/dental benefits
Short/long-term disability benefits
Paid parental and maternity leave
Wellness Program
Free on-campus parking
Free UTA passes for employees, spouses, and qualified dependents
Discounts at the BYU Store and for many events at BYU