CSBB Readiness Development Team Lead

Truist Bank • Charlotte, NC

23h • Onsite

About The Position

This role is an in office role requiring working in office five days per week in Atlanta /Charlotte as the strong preference. Would consider other locations within footprint. Manage, design, and develop numerous strategies, readiness, training, supporting tools and resources necessary for Consumer and Small Business Banking (CSBB) teammates and leaders to successfully execute their roles daily. Execute a lead role in CSBB intake, prioritization, and overall capacity management, and ensure alignment with overall business strategic priorities. May manage a team of Enablement teammates. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Requirements

• Bachelor’s degree in a business-related field, or equivalent education and related training
• 7 years of experience in the financial services industry or large sales/service corporation leading corporate function
• 3+ years supervisory or management level experience
• Track record of successfully managing medium to large projects
• Strong interpersonal and communication skills, both written and verbal
• Ability to lead cross-line of business and/or cross-functional meetings
• Conceptual ability to analyze problems and devise solutions
• Ability and willingness to learn and adapt as the needs of the job change
• Moderate level of business acumen, including the ability to balance the development of training against the realities of competing priorities and limited budgets
• Demonstrated proficiency in computer applications such as Microsoft Office software products
• Ability to travel as needed, occasionally overnight

Nice To Haves

• Master’s degree in a business-related field
• Ten years of experience in the financial services industry
• Project Management Professional (PMP) Certification
• Instructional design experience
• Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems

Responsibilities

• Lead the development, organization, planning, implementation, and proficiency measurement of assigned CSBB key initiatives. (Ex: transformational changes, technology releases, efficiency improvements, everyday change management, etc.)
• Execute a lead role in CSBB intake, prioritization, and overall capacity management, and ensure alignment with overall business strategic priorities.
• Produce project management deliverables, communications, readiness/training, and subject matter expertise.
• Engage with Legal, Risk, and Compliance partners to ensure project review, oversight, and mitigation in accordance with enterprise risk appetite.
• Collaborate with all assigned lines of business (LOBs) and functions.
• Represent Enablement and/or CSBB overall, as needed, on assigned strategic projects.
• Promote and actively contribute to a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values.
• May lead a team of Enablement teammates, in which case, must ensure their ability to effectively partner, manage projects, and build communications, training, and readiness.
• Attract, retain, and develop top talent, with a strong focus on diversity, and mentor successors for key leadership positions and for opportunities across Truist.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees