CS Systems & Enablement Manager

Proofpoint•Washington, DC

11d

About The Position

We are looking for a strategic, technically savvy, and user-focused CS Systems & Enablement Manager to join our Customer Office Strategy & Operations team. In this high-impact individual contributor role, you will sit at the intersection of process optimization, the quickly evolving CS tech stack, and end-user enablement, helping to transform how post-sales teams operate at Proofpoint. You will serve as the primary business owner for our Customer Success Platform (Totango), partnering closely with CSM/TAM/Renewals leadership and operational partners to design workflows, automate core motions, and drive consistent adoption across hundreds of global users. Your work will ensure that our teams are focused, unlock insights faster, and operate more efficiently to deliver value to customers at scale.This is a unique opportunity for a seasoned SaaS operator with a bias for action and someone who loves building structure, driving adoption, and leveraging technology to create measurable business impact. You’ll play a critical role in advancing our Customer Office transformation and helping Proofpoint scale smarter. This role will be part of the high impact Customer Office, Strategy & Operations team and will report to the leader for the CS Systems & Enablement pillar.

Requirements

10+ years of experience across GTM Operations (Sales, CS, Partner), Business Operations, Systems, or related fields
5+ years in B2B SaaS. Deep expertise with CRM, CSP and other tools in the GTM tech stack.
Customer / end-user mindset, coupled with a strong bias for action.
Demonstrated success driving user adoption and simplifying complex systems for large user populations.
Proven ability to design and scale GTM workflows that drive measurable business outcomes.
Strong analytical and technical skills to assess process performance and guide improvements
Highly independent, able to operate in a fast-paced, matrixed environment with limited direction.
Excellent communication, cross-functional partnership, and project management skills.

Responsibilities

Process Optimization Partner with leaders to identify, define, and document core workflows and frameworks for automation. Translate business requirements into scalable process designs that reduce manual effort. Continuously refine workflows using data, feedback, and performance metrics. Align workflows with the broader Customer Office operating model. Drive standardization and governance across CS processes.
CS Tech Stack Serve as the primary business owner & admin for the CSP (Totango). Partner closely with Sales Ops, BizApps (Salesforce), Enterprise Application (Data) Design, configure, and deploy workflow and playbooks automation, health models, dashboards. Recommend and implement system enhancements that increase efficiency and data quality. Partner with management to evaluate and introduce new tools to the CS tech stack. Provide hands-on support to end users and maintain system reliability.
Enablement Design and run scalable enablement programs to drive adoption across CSM, TAM (primary priority) and Renewals (secondary) Train customer-facing teams on how workflow automations and risk-based triggers improve outcomes. Build and maintain an intuitive, self-serve knowledge base with AI-powered search. Ensure consistent rollout of new features and processes across global teams. Monitor adoption and evolve enablement to drive continuous improvement.