CS/Sales Representative - Office Staff

Nova Driving School • Chicago, IL

16h

About The Position

Nova Driving School, Chicago’s leading and most trusted driving school, is seeking professional, friendly, and sales‑driven Customer Service & Office Staff to support our students, parents, and instructors across all Illinois locations. As the front‑line representative of Nova, you will play a key role in delivering exceptional service and guiding families through their driver education journey. The Customer Service/Sales Office Staff is responsible for providing outstanding customer support, managing daily office operations, and assisting families with enrollment decisions. This role requires strong communication skills, a positive attitude, and the ability to thrive in a fast‑paced, student‑focused environment.

Requirements

• Previous customer service, office, or sales experience preferred
• Strong organizational and multitasking abilities
• Professional phone and in‑person presence
• Ability to learn scheduling systems and office software
• Reliable, punctual, and able to work independently
• Bilingual skills (English/Spanish) are a strong plus

Responsibilities

• Greet students, parents, and visitors with professionalism and warmth
• Answer phone calls, emails, and walk‑in inquiries regarding programs, schedules, and requirements
• Guide families through enrollment options and confidently explain program benefits
• Process registrations, payments, and student documentation accurately
• Maintain organized student records and ensure compliance with Illinois driver education requirements
• Assist with scheduling Behind‑the‑Wheel lessons and classroom sessions
• Resolve customer concerns with patience, empathy, and sound judgment
• Support instructors and management with daily operational needs
• Uphold Nova’s brand standards and deliver a consistent, high‑quality customer experience

Benefits

• Competitive Pay that reflects your experience, skill, and commitment.
• Continuous Training & Career Growth, with opportunities to advance your skills and move into leadership roles.
• A Supportive, Collaborative Team Culture where your ideas matter and your work makes a real impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees