CS Associate

Encord • San Francisco, CA

13d

About The Position

We’re looking for an exceptional CS Associate to join our post-sales team. You’ll be excited to deploy a cutting-edge AI platform, shape a critical function for Encord & our customers, and accelerate your career in a fast-paced, high-growth environment. You will own the deployment of the Encord platform, working with some of our largest customers to drive adoption and value-delivery. You'll become a product expert, and work with internal teams (technical & commercial) to build a well-oiled engine that consistently enables customers to get up and running successfully, at scale. You will be working on a mix of operational work (running onboardings and demos, ensuring integrations are set up correctly, guiding tech teams through best practices) and strategic work (ideating and executing on success plans, expanding our connections across our customer base). You'll be joining Encord at an inflection point — over the last 18 months, we've built a world-class team, raised our $30M Series B (from Next47, YC, Crane) and onboarded hundreds of the leading AI companies onto Encord. If you're ready to take ownership, solve complex problems, and help define the future of AI infrastructure, this role is for you!

Requirements

• You have 2-8 years of experience in a client-facing role in a high-intensity, fast-paced environment.
• You're as comfortable handling in-the-weeds product configuration queries as you are communicating to executives about a project plan. You are a great communicator and enjoy running demos, hosting workshops and building relationships with customers.
• You derive energy from owning & successfully completing projects, and are great at balancing detail-focus with bigger-picture thinking.
• You are highly organized and great at managing your time across many competing priorities.
• You're ambitious and care lots about your career. You're probably happiest when working really hard and solving challenging problems. You know this requires dedication & some sacrifice but you think it's worth it. You want to rise faster than would be possible in any 'normal' career and you're happy to roll up your sleeves and do whatever is required.
• You’ve consistently performed in the top percentile of whatever environment you’ve been in, whether in academia, business, sport, work, or whatever else you've put your mind to.

Benefits

• Competitive salary and equity in a hyper growth business.
• Strong in-person culture: most of our team is in the office 3+ days a week.
• 18 days annual leave a year + public holidays.
• Annual learning and development budget.
• Paid trips to visit prospects, attend conferences, host events across UK, Europe and US.
• Company lunches twice a week.
• Monthly socials & bi-annual off-sites.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees