CS Billing Liaison, Associate

Owens & Minor•Downers Grove, IL

12d•$20 - $22

About The Position

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement Job Description The anticipated pay range for this position is $20-$22 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Summary: Serves as the subject matter expert and point of contact for customers with billing questions and concerns.

Requirements

1-2 years customer service experience
Must be bilingual English/Spanish
Prior collections experience with multiple payers a must
Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office
Excellent verbal and communication skills
Experience with high volume in-bound calls
Must be able to thrive in a fast paced environment handling multiple demands

Responsibilities

Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams
Receive and process customer account payments in addition to placing re-orders
Maintain excellent customer relationships to ensure customer satisfaction
Conduct routine tasks as directed; works under clearly defined guidelines
Contributes to specific objectives and outcomes as directed