Crypto Wallet Operations Specialist

moomoo • Jersey City, NJ

4d • $90,000 - $130,000 • Onsite

About The Position

At Moomoo, we’re not just launching products—we’re evolving a digital-first ecosystem that redefines investing for a new generation. Our Crypto Operations team is the backbone behind our innovative crypto offerings, responsible for building and scaling operational processes from the ground up. We’re seeking a forward-thinking Crypto Wallet Operations Specialist who will:

Take ownership of critical custody and wallet operational functions as we advance from a simple product launch to a broader, more dynamic product suite.

Leverage data-driven insights and Python-based tool/bot development to optimize wallet movements, settlement reliability, and on-chain operational health.

Collaborate across Engineering, Security, Product, Compliance, and Finance to ensure our wallet operations are robust, secure, and customer-focused.

This role offers an exciting opportunity to combine strategic insight with technical expertise, helping us shape a future-proof custody and wallet operational infrastructure.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 3+ years preferred (2+ considered) in operations, custody/wallet operations, data analytics, or engineering—ideally in crypto or financial infrastructure.
• Hands-on familiarity with cryptocurrency markets, on-chain transactions (confirmations/reorgs, fee dynamics), and wallet concepts.
• Strong SQL for joins, grouping, and validation; comfort working with REST/WebSocket APIs and schedulers
• Ability to turn operational metrics into dashboards and clear narratives that inform decisions.
• Entrepreneurial: Self-starter who builds from the ground up and iterates from v1 to vN.
• Communication: Translates complex technical processes for non-technical stakeholders; crisp incident write-ups.
• Initiative: Anticipates challenges, automates repetitive work, and drives continuous improvement.
• Critical/Strategic Thinking: Connects custody controls to broader business goals and customer trust.
• Analytical Thinking: Uses data to prioritize, measure, and learn.
• Technical Proficiency: Comfortable in a technical environment focused on automation and tool development.
• Security Mindset: Integrity-first judgment with least-privilege and auditable changes.

Nice To Haves

• Experience scaling wallet operations in a fast-paced environment.
• Knowledge of cryptographic and custody concepts (e.g., MPC thresholds/quorum, evidence capture, approvals).
• Proficiency with observability/visualization tools (Looker, Grafana) and basic Git workflows.

Responsibilities

• Build & Scale Processes: Design, implement, and continuously improve custody and wallet operations (hot/warm/cold), including transaction authorization policies, withdrawal controls, and address/wallet lifecycle management.
• Establish runbooks for deposits/withdrawals, internal transfers, rebalancing, emergency procedures (stuck tx, fee spikes, chain halts), and weekend/holiday settlements.
• Document and refine standard operating procedures (SOPs) to ensure consistency, auditability, and clarity as the team expands.
• Settlements, Reconciliations & Treasury: Run end-of-day (EOD) trade/cash/coin reconciliations; investigate and resolve breaks across venues, books & records, and custody ledgers with crisp root-cause analysis.
• Coordinate wallet liquidity and treasury positioning to ensure the right asset is in the right place at the right time for settlement cut-offs; manage buffer sizing and thresholds.
• Partner with internal teams to support month-end close, evidence gathering, and audit-ready documentation.
• Cross-Functional Collaboration: Serve as the technical subject-matter partner for wallet operations across Product, Legal/Compliance, Security, Engineering, and Finance.
• Communicate operational insights and optimization opportunities in a clear, actionable manner (short memos, dashboards, incident summaries).
• Participate in cross-departmental projects that align with our mission to democratize digital investing, including chain integrations and custody feature rollouts.
• Risk Management & Compliance: Ensure wallet procedures meet regulatory standards and mitigate risks (price bands/fat-finger, velocity caps, maker-checker approvals, whitelist-only flows for high-risk routes).
• Maintain robust controls and quality assurance processes (access reviews, change management, policy evidence, chain-specific guardrails).
• Support audits and regulator requests with up-to-date documentation, diagrams, and control matrices; contribute to blameless post-mortems and durable fixes.

Benefits

• Innovative Culture: A forward-thinking, digital-first approach to redefining investing.
• Growth Opportunities: Your ideas directly shape the future of finance at Moomoo.
• Competitive Benefits: Comprehensive benefits, competitive compensation, and equity opportunities.
• Collaborative Environment: Work across Product, Engineering, Security, Compliance, and Finance with open communication and continuous learning.
• Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents
• 401k Employer Contribution: We match your contributions to help you grow your retirement savings
• Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy
• Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work
• Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level