Crypto Payment Operations Manager

Bitso

8h • Remote

About The Position

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
Your Purpose
Your mission is to build, lead, and scale Bitso’s global crypto payment operations. You will own the processes that safeguard customer funds, enforce custody policies, ensure liquidity, and maintain seamless execution of transactions across wallets, ramps, operations and products.
This is a mission-critical leadership position: you will lead a strong team, orchestrate complex projects, and design scalable operations that support Bitso’s growth and product evolution. You will set the bar for precision, resilience, and innovation in crypto operations — while also being a visible, present, and trusted leader for your team.
At Bitso, how we operate matters as much as what we operate. In this role, you’ll bring our cultural values to life every single day — and this could look like:
Customer Obsession → safeguarding assets with reconciliations, custody practices, and liquidity monitoring that protect trust at scale.
Freedom with Accountability → owning high-stakes decisions on wallets, custody policies, and operational thresholds with measurable outcomes.
Continuous Innovation → designing scalable processes, automations, and controls that evolve with new ramps, custody models, and product launches.
Elegant Simplicity → translating complex custody frameworks and transaction flows into resilient, streamlined operations.
Integrity & Transparency → enforcing clear custody policies, rigorous audits, and honest communication with regulators and stakeholders.
Collaboration & Resilience → leading your team with presence and empathy during incidents, integrations, and scaling challenges — standing by them, protecting them, and helping them grow.

Requirements

• Proven operator: 8+ years in financial services, fintech, or crypto, with 5+ years in crypto operations (custody, wallets, liquidity, settlements, reconciliations).
• Experienced leader: track record of building strong teams, creating culture, and being a hands-on, present leader for your team.
• Custody expert: deep knowledge of custody models, approval policies, wallet management, and operational risk frameworks.
• Builder of scale: experience designing processes, controls, and automations that sustain rapid product and volume growth.
• Project driver: skilled in leading strategic, cross-functional projects that strengthen custody, liquidity, and operational resilience.
• Risk fluent: proven ability to implement controls, audits, and policies that meet evolving compliance and security standards.
• Data-driven: confident in using KPIs, dashboards, and analytics to drive efficiency, reliability, and decision-making.
• Cross-functional connector: adept at aligning with engineering, product, security, legal, and compliance to deliver outcomes.
• Resilient under pressure: calm, precise, and accountable in high-stakes situations.
• Fluent in English (other languages a plus).

Responsibilities

• Owning crypto operations: Be fully responsible for the reliability, security, and daily execution of custody, wallets, reconciliations, liquidity, settlements, and treasury flows — making sure every movement of assets is accurate, timely, and compliant.
• Building and empowering your team: Take ownership for assembling, coaching, and energizing a diverse crypto operations team, creating an environment where people grow, feel protected, and deliver at their best.
• Scaling for growth: Lead the design and enforcement of processes, controls, and automations that allow Bitso’s custody frameworks, ramps, and products to scale without sacrificing safety or efficiency.
• Safeguarding customer assets: Personally ensure custody policies, reconciliations, and monitoring practices protect user funds and strengthen trust, even as volumes and products increase.
• Driving strategic initiatives: Be accountable for the success of custody, wallet, and ramp integration projects from concept to delivery, with clear timelines, KPIs, and risk plans.
• Operationalizing new products: Own the operational readiness of every new product and ramp, working with product, engineering, and business teams so launches go live with secure, scalable operations on day one.
• Leading through incidents: Take responsibility for steering the team through operational incidents — providing calm leadership, decisive action, and transparent communication, and embedding lessons learned into future resilience.
• Setting and acting on metrics: Define, monitor, and act on KPIs that measure efficiency, accuracy, scalability, and impact, using data to drive decisions and continuous improvement.
• Representing operations at the table: Be the operational voice in product, engineering, and strategic discussions, aligning execution with vision and holding yourself accountable for outcomes.
• Embedding innovation and culture: Continuously introduce automation, process improvements, and cultural rigor into crypto operations — raising standards and showing what true ownership looks like.

Benefits

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso Alpha app.
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed