Crypto Trade Support Associate

Morgan Stanley•Baltimore, MD

1d•$51,000 - $83,000

About The Position

The Crypto Trade Support Associate is a front line operations professional responsible for the post trade lifecycle, reconciliations, asset transfers, exception management, and client service for WM crypto products delivered via the ETRADE-Zero Hash referral model. The role safeguards client experience and firm risk by executing well defined procedures, maintaining strong controls, and coordinating across WM Operations, Client Service, and our vendor partner. Key Responsibilities Trade Lifecycle & Exception Management > Oversee the full post trade lifecycle for crypto transactions, including monitoring, break resolution, and trade adjustments/cancellations. > Maintain accurate booking and audit trails in line with WM Operations standards. Asset Transfers & Reconciliations > Process and track crypto deposits and withdrawals, validate on chain confirmations, and resolve asset recovery issues. > Perform daily reconciliations between Zero Hash and ETRADE systems, investigating and resolving discrepancies promptly. Client Service & Escalations > Manage Tier 3 client service cases escalated from the Client Service Center, ensuring timely resolution and clear documentation. > Act as liaison with internal teams and vendor partners for complex inquiries and operational issues. Risk & Control Governance > Adhere to documented procedures and control frameworks; escalate incidents and partner with Risk/Compliance on governance requirements. > Support business continuity activities and confirm operational readiness during BCP events. Stakeholder Coordination & Coverage > Collaborate with WM Operations, Client Service, Risk, Technology, and Finance teams; serve as operational point of contact for vendor interactions. > Participate in coverage rotations, including overnight monitoring and holiday/weekend support as scheduled. WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values. Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions—and in the ability of capital to work for the benefit of all society.

Requirements

Bachelor's degree (Finance, Business, Operations, or related) or equivalent practical experience.
1-3 years in trade support, operations, or reconciliation (crypto, FX, listed derivatives, or securities).
Strong analytical skills with a controls mindset; demonstrated ability to investigate breaks and resolve exceptions under time pressure.
Clear written/verbal communication; comfort engaging cross functional teams and documenting outcomes.
Proficiency in Excel and case/ticketing tools; familiarity with vendor portals and operational reporting.

Nice To Haves

Exposure to blockchain/on chain transactions, custody/wallet concepts, and crypto data structures.
Experience with Salesforce case management; knowledge of Power BI/Alteryx for process insight/automation (a plus).
Background in Trade Support disciplines (e.g., trade adjustments, reconciliations, money movement, and outage support).

Responsibilities

Oversee the full post trade lifecycle for crypto transactions, including monitoring, break resolution, and trade adjustments/cancellations.
Maintain accurate booking and audit trails in line with WM Operations standards.
Process and track crypto deposits and withdrawals, validate on chain confirmations, and resolve asset recovery issues.
Perform daily reconciliations between Zero Hash and ETRADE systems, investigating and resolving discrepancies promptly.
Manage Tier 3 client service cases escalated from the Client Service Center, ensuring timely resolution and clear documentation.
Act as liaison with internal teams and vendor partners for complex inquiries and operational issues.
Adhere to documented procedures and control frameworks; escalate incidents and partner with Risk/Compliance on governance requirements.
Support business continuity activities and confirm operational readiness during BCP events.
Collaborate with WM Operations, Client Service, Risk, Technology, and Finance teams; serve as operational point of contact for vendor interactions.
Participate in coverage rotations, including overnight monitoring and holiday/weekend support as scheduled.

Benefits

Medical
Prescription Drug
Dental
Vision
Health Savings Account
Dependent Day Care Savings Account
Life Insurance
Disability and Other Insurance Plans
Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually)
10 Paid Holidays
401(k)
Short/Long Term Disability