Crypto Trade Support & Service | Executive Director

Morgan Stanley • Baltimore, MD

17h

About The Position

Crypto Trade Support & Service | Executive Director Capital Markets Core Processing (CMCP) Wealth Management Operations Baltimore, MD (primary) with global oversight across regional hubs Role Overview The Executive Director will own the strategic direction and governance of the Crypto Trade Support & Service function, leading global teams and shaping the firm's digital asset operating model. This role demands deep subject matter expertise in digital assets, including custody models, transaction lifecycle, wallet/key management, and regulatory frameworks. The Executive Director will partner with senior stakeholders to deliver operational excellence, risk control, and innovation across crypto workflows.

Requirements

• Minimum 10+ years in financial operations leadership, with extensive experience in digital asset products and workflows.
• Proven track record in designing and managing crypto custody models, wallet/key management, and reconciliation frameworks.
• Strong strategic and commercial acumen; ability to lead transformation in complex, high-risk environments.
• Expertise in operational risk, governance, and regulatory compliance for digital assets.

Nice To Haves

• Familiarity with blockchain protocols, tokenized asset servicing, and corporate actions (forks, airdrops).
• Experience managing global teams and vendor partnerships in a 24/7 operating model.
• Series 99 or equivalent supervisory license; Series 7 a plus for covered functions.

Responsibilities

• Strategic Leadership & Vision Set the vision for crypto operations, aligning with WM business objectives and global regulatory standards. Drive transformation initiatives for digital asset servicing, including referral, sub-custody, and full custody models.
• Digital Asset Expertise Serve as the firm's crypto operations authority, advising on custody frameworks, wallet security, reconciliation, and corporate actions for tokenized assets. Lead working sessions on process taxonomy, settlement timing, and key management best practices.
• Governance & Risk Control Own operational risk frameworks (RCSA), audit readiness, and escalation protocols. Champion a culture of accountability and control; enforce consistent standards across global teams.
• Vendor & Stakeholder Management Act as senior liaison with Zero Hash and other ecosystem partners; negotiate SLAs and oversee performance. Influence senior stakeholders across Risk, Technology, Finance, and Business Units to ensure seamless integration.
• Global Coverage & Business Continuity Design and maintain a 24/7 operating model with distributed staffing across regions. Ensure readiness for Business Continuity Practice events and lead global recovery planning.
• Talent Development Build and mentor a high-performing leadership bench; create succession plans and foster career growth. Promote diversity and inclusion initiatives within WM Operations.

Benefits

• Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 25 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees.
• Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed