Crypto Trade Associate

Morgan Stanley•South Jordan, UT

About The Position

We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Requirements

Exposure to blockchain/on chain transactions, custody/wallet concepts, and crypto data structures.
Background in Trade Support disciplines (e.g., trade adjustments, reconciliations, money movement, and outage support).
Bachelor's degree (Finance, Business, Operations, or related) or equivalent practical experience.
1-3 years in trade support, operations, or reconciliation (crypto, FX, listed derivatives, or securities).
Strong analytical skills with a controls mindset; demonstrated ability to investigate breaks and resolve exceptions under time pressure.
Clear written/verbal communication; comfort engaging cross functional teams and documenting outcomes.
Proficiency in Excel and case/ticketing tools; familiarity with vendor portals and operational reporting.

Nice To Haves

Experience with Salesforce case management; knowledge of Power BI/Alteryx for process insight/automation (a plus).

Responsibilities

Oversee the full post trade lifecycle for crypto transactions, including monitoring, break resolution, and trade adjustments/cancellations.
Maintain accurate booking and audit trails in line with WM Operations standards.
Process and track crypto deposits and withdrawals, validate on chain confirmations, and resolve asset recovery issues.
Perform daily reconciliations between Zero Hash and ETRADE systems, investigating and resolving discrepancies promptly.
Manage Tier 3 client service cases escalated from the Client Service Center, ensuring timely resolution and clear documentation.
Act as liaison with internal teams and vendor partners for complex inquiries and operational issues.
Adhere to documented procedures and control frameworks; escalate incidents and partner with Risk/Compliance on governance requirements.
Support business continuity activities and confirm operational readiness during BCP events.
Collaborate with WM Operations, Client Service, Risk, Technology, and Finance teams; serve as operational point of contact for vendor interactions.
Participate in coverage rotations, including overnight monitoring and holiday/weekend support as scheduled.