Cross Functional Store Manager

CarMax • Rochester, NY

1d

About The Position

Cross Functional Store Manager in Training Position Overview: Under limited supervision by the Location General Manager (LGM), the position is responsible for leading and developing a team of 10-15 cross-functional associates to deliver a world-class selling experience to CarMax customers. This manager stays actively involved in the sales process and creates a culture of learning by driving training to support the CarMax sales process. The manager will oversee a broad spectrum of store operating processes and procedures in an effort to exceed sales goals and achieve effective execution of CarMax policies. Why CarMax? At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. Team Overview: The Cross Functional Store Manager in Training will work closely with the Location General Manager and other business managers to ensure the effective execution of CarMax policies and procedures. This role is integral in developing a team of cross-functional associates to deliver exceptional customer experiences and achieve store performance metrics.

Requirements

• Partner with others when facing complex problems.
• Prioritize competing responsibilities appropriately.
• Multi-task, organize work, and manage time well.
• Model and encourage exceptional team behaviors.
• Speak, listen, and write effectively in dealing with associates and customers.
• Ability to make independent judgments regarding critical business decisions.
• Complete CarMax provided training as required.
• Work in an indoor and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
• Requires walking or standing for extended periods of time.
• Wear CarMax clothing (acquired through the company) at all times while working in the store.
• Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.

Responsibilities

• Strategizes to achieve store’s budgets and performance metrics based on corporate business assumptions and LGM prescribed guidelines.
• Proactively plans for the daily business based on volume and staffing. Executes plans to ensure associates have the tools and training required to deliver a simple and seamless process to the customer tailored to their needs.
• Analyzes and presents store business results and reports them to the Location General Manager and supporting business managers as needed.
• Actively monitors and adjusts staffing levels based on business needs and staffing model.
• Opens and closes the store per schedule. Provides management coverage for the entire store.
• Responsible for managing all aspects of key CarMax Business areas and operating procedures through execution of Area of Responsibility (AOR) duties, leading cross-functional teams and problem-solving opportunities.
• Manages positive associate relations and associate development and role models successful behaviors to drive performance through timely and effective feedback including, but not limited to: Individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process.
• Resolves associate issues in a timely manner and takes appropriate partners.
• Interviews, hires, trains, and promotes associates to support store operations and company growth.
• Leads training and development activities across business areas, including sales, service operations, merchandising, and business operations, to positively impact the customer experience, maximize execution, and minimize risk.
• Partners with and develops associates to resolve customer issues.
• Obtains and responds to customer feedback by directly interacting with customers, internal staff, written surveys as needed.
• Partners with appropriate departments and regional team members as needed.
• Ensures team adheres to asset protection and risk management processes and procedures. Researches and approves transactions that are identified as exceptions to normal business conditions.
• Executes AOR responsibilities according to company guidelines and checklists.
• Manages cash and other payment procedures and paperwork processes associated with the sale, wholesale, service, and purchase of vehicles.
• Identifies and raises awareness of opportunities to reduce waste; analyzes and identifies process improvements.
• Adheres to all CarMax policies and procedures including, but not limited to risk management, loss prevention, standards of professional appearance, and proper recording of time.
• Performs duties and tasks while reporting to the Location General Manager.
• Displays financial responsibility through P&L management.
• Uses all CarMax software and media effectively.
• Complies with all local, state, and federal regulations.
• Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy.

Benefits

• Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
• Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
• For more details about benefits, please visit our CarMax Benefits website.
• Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed