Cross Functional Store Manager

CarMax • Hamilton Township, NJ

56d

About The Position

General Summary: Under limited supervision by the Location General Manager (LGM), the position is responsible for leading and developing a team of 10-15 cross functional associates to deliver a world class selling experience to CarMax customers. This manager stays actively involved in the sales process and creates a culture of learning by driving training to support the CarMax sales process. The manager will oversee a broad spectrum of store operating processes and procedures in an effort to exceed sales goals and achieve effective execution of CarMax policies.

Requirements

• Work requires ability to: Partner with others when facing complex problems
• Prioritize competing responsibilities appropriately
• Multi-task, organize work and manage time well
• Model and encourage exceptional team behaviors
• Speak, listen and write effectively in dealing with associates and customers
• Ability to make independent judgments regarding critical business decisions
• Complete CarMax provided training as required
• Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy.

Responsibilities

• Strategizes to achieve store’s budgets and performance metrics based on corporate business assumptions and LGM prescribed guidelines
• Proactively plans for the daily business based on volume and staffing. Executes plans to ensure associates have the tools and training required to deliver a simple and seamless process to the customer tailored to their needs
• Analyzes and presents store business results and reports them to the Location General Manager and supporting business managers as needed
• Actively monitors and adjusts staffing levels based on business needs and staffing model
• Opens and closes the store per schedule. Provides management coverage for the entire store
• Responsible for managing all aspects of key CarMax Business areas and operating procedures through execution of Area of Responsibility (AOR) duties, leading cross functional teams and problem solving opportunities
• Manages positive associate relations and associate development and role models successful behaviors to drive performance through timely and effective feedback including, but not limited to: Individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
• Resolves associate issues in a timely manner and takes appropriate partners
• Interviews, hires, trains and promotes associates to support store operations and company growth
• Leads training and development activities across business areas, including sales, service operations, merchandising and business operations, to positively impact the customer experience, maximize execution and minimize risk
• Partners with and develops associates to resolve customer issues
• Obtains and responds to customer feedback by directly interacting with customers, internal staff, written surveys as needed
• Partners with appropriate departments and regional team members as needed
• Ensures team adheres to asset protection and risk management processes and procedures. Researches and approves transactions that are identified as exceptions to normal business conditions
• Executes AOR responsibilities according to company guidelines and checklists
• Manages cash and other payment procedures and paperwork processes associated with the sale, wholesale, service and purchase of vehicles
• Identifies and raises awareness of opportunities to reduce waste; analyzes and identifies process improvements
• Adheres to all CarMax policies and procedures including, but not limited to risk management, loss prevention, standards of professional appearance and proper recording of time
• Performs duties and tasks while reporting to the Location General Manager
• Displays financial responsibility through P&L management
• Uses all CarMax software and media effectively
• Complies with all local, state and federal regulations
• Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy
• Partner with others when facing complex problems
• Prioritize competing responsibilities appropriately
• Multi-task, organize work and manage time well
• Model and encourage exceptional team behaviors
• Speak, listen and write effectively in dealing with associates and customers
• Ability to make independent judgments regarding critical business decisions
• Complete CarMax provided training as required

Benefits

• Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
• Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
• For more details about benefits, please visit our CarMax Benefits website.
• Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees