Trax Cross Functional Supervisor

Allegiant•Las Vegas, NV

6d•$80,000 - $100,000

About The Position

The Trax Cross Functional Supervisor must have an understanding of all aspects of Trax from Maintenance and Records processes, to Supply Chain, to Procurement, and Accounting processes. The Trax Supervisor will guide the Trax Production support team, collaborate with other user groups, and oversee continuous improvements of Trax, including providing and coordinating support for future implementation functionality. Additional responsibilities include, but are not limited to, creating/managing system reports; working with business users to understand challenges, recommending, advising, and implementing process improvements; troubleshooting, correcting, and testing system changes; submitting and managing tickets with Trax support; ensuring proper documentation of system and business processes.

Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: Bachelorâs Degree Engineering, Finance, Business, or Computer Science
Years of Experience: Minimum three (3) years of experience with Trax MRO or general MRO processes.
Strong functional knowledge of maintenance, repair, and operation (MRO) processes.
Understanding of best practice processes that are recommended for optimal user efficiency and system performance.
Experience with managing and configuring MRO systems and rules.
Comfortable collaborating with teammates, providing direction and sharing knowledge to address issues and requests.
Experienced at suggesting process improvement to gain efficient use of user time and system functionality.
Strong intellect and aptitude desired, along with the ability to manage multiple and varied activities and personalities.
Strong focus and ability to translate technical requirements within the Functional Requirements Document (FRD) and Business Requirements Document (BRD).
Good operational understanding of the various business teams, such as maintenance, engineering, materials, parts purchasing, repairs, accounting, and data flow.
Able to participate in technical dialogue and convey requisite information to various parties.
Comfortable communicating effectively, current and future processes with all parties.
Strong decision-making and problem solving skills.
Able to work independently, as well as perform as part of a team with a common goal of delivering effective results.
Proficient with use of computers and Microsoft Office applications (Word, Excel, PowerPoint).
Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.
Ability and willingness to travel as required.

Nice To Haves

Five years of experience in operations management.
Three years of experience in aviation field.
Experience with Trax eMRO and/or Trax legacy systems.
Advanced understanding of Trax transcodes and switch configurations.
Familiarity with SAP, Navitaire, FuelPlus/Skymetrix, and Ariba systems.
Knowledge of a general technical field such as engineering, materials, and aircraft records.
Experience with ticket management systems, such as Jira.
Team player who will contribute ideas and solutions to meet corporate goals.
Strong communication skills.
Strong analytical and problem-solving skills.
Detail oriented.

Responsibilities

Work with business to understand the business strategy and identify processes to optimize within the Trax ERP system.
Plan and oversee Trax configuration management.
Enforce regulation of the change process, so that only approved and validated changes are incorporated into product documents and related software.
Authorize the release of drawings, schedules and system configuration changes specified by management and other functional groups through the Request for Change process.
Provide support and guidance for all aspects of the operating Trax ERP system.
Review the status of projects and issues with project leadership.
Support Trax upgrades and incremental software releases.
Act as a liaison with Trax and integrated system representatives.
Ensure changes follow SDLC standards; configured, tested, approved, and documented within each environment (Dev and QA) before releasing to Production.
Guide business users on proper processes/steps to follow within the software application.
Drive resolution of reported issues and process improvement.
Create and follow through with vendor support tickets.
Train business users on new and recommended business processes.
Supervise and mentor team and share knowledge to address issues and requests.
Suggest process improvements to gain efficient user time and system functionality.
Perform all necessary activities required to keep the system active and operational 24/7.
Lead the implementation of new/additional Trax modules and/or integral connecting systems.
Coordinate with various leadership to resolve and address various issues and challenges.
Assist with vendor software updates and maintenance of relevant process manuals.
Maximize the use of data, and other system interactions, from Trax as required.
Assist in the development of a training program and content, for the various users.
Build strong relationships with business users and other support teams, fostering collaboration and teamwork, and assist with change requests to meet the needs of the business.
Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities as appropriate.
Model Allegiantâs customer service standards in personal actions and when providing leadership direction.
Other duties as assigned.